Team Lead

Applebee's (Potomac Family Dining Group)•Ashland, VA

14d

About The Position

The Team Lead is a supervisory position primarily responsible for leading a shift and its people and processes to deliver superior food and beverage service to restaurant guests in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role assists in supervising the restaurant environment and Team Member performance, with very limited decision-making authority. It also performs assigned administrative functions, including restaurant opening and closing procedures, cash handling, and delivery acceptance and auditing. The Team Lead maintains a professional, ethical, and role-model image and performs other related duties as assigned. The position requires working a flexible schedule of 20–40 hours per week, including mornings, midday shifts, evenings, weekends, and holidays. The role involves frequent mobility and physical activity in a fast-paced restaurant environment, including lifting, carrying, cleaning, and working around wet floors, loud noises, and outdoor conditions. Travel is negligible.

Requirements

Must be at least 21 years old.
High school degree or GED required.
Reading, writing, basic math, and verbal communication skills in English required.
Reliable transportation and a government-issued driver’s license required.
Proven ability to handle complex customer service situations.
Ability to pass the company background check.
1–2 years of supervisory experience, preferably in casual dining or bar service.
Ability to work 20–40 hours per week on a flexible schedule that includes mornings, midday shifts, evenings, weekends, and holidays.
Ability to use a point-of-sale computerized system, phone, tabletop electronic device, office equipment, kitchen order management systems, cooking and cleaning equipment, and bar equipment.
Ability to perform the physical demands described for the role, including frequent lifting, carrying, standing, mobility, bending, reaching, kneeling, and repeated immersion of hands in water.

Nice To Haves

ServeSafe Alcohol Certification.
Bilingual experience.

Responsibilities

Assist in supervising the restaurant environment during scheduled shifts.
Ensure prompt, friendly service according to company guidelines.
Build a culture guided by the Vision/Mission statement and focused on people, profits, and guest experience.
Ensure immediate response to and correction of verbal guest complaints.
Promote a high-quality guest experience through table touches and proactive resolution of potential guest issues.
Teach and enforce alcohol awareness.
Assist in maintaining adequate inventory levels.
Ensure product preparation and presentation meet company standards.
Ensure safety and security programs are followed according to company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete basic assigned administrative functions associated with restaurant opening and closing procedures.
Ensure cash-handling procedures are completed according to company and brand policy.
Manage alcohol service in accordance with applicable state and federal laws and regulations and company and brand policies and standards.
Accept and audit deliveries.
Assist in supervising Team Member performance.
Maintain professionalism, ethics, integrity, and a role-model image.
Perform other related duties as required and assigned.