Team Lead

Planet Fitness - PF Baseline Fitness•Bismarck, ND

36d•Onsite

About The Position

Responsible for assisting in the oversight of gym operations to ensure a positive member experience. This role involves supporting the Club Manager in various aspects of gym operations, including staff training and development, member service, front desk tasks, and maintaining the club's appearance and adherence to company policies.

Requirements

Honesty and good work ethic
Strong customer service skills
Strong communication, organizational and leadership skills
Basic computer proficiency
Ability to maintain timely communication with team members and supervisors.
Actively listens to customers, empathizes, and works together to solve problems.
Recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Demonstrates tact and skill in all interactions while using appropriate behavior and language.

Responsibilities

Assist in training and developing staff.
Assist in member service oversight, ensuring all staff provide great customer experience.
Perform front desk related tasks including answering phone calls, taking info calls, assisting with member check-ins, sign-ups, cancellations, and updating member account information.
Greet and meet potential members, provide gym tours, and assist with member service issues and questions.
Assist with team member management and provide backup support to the Club Manager.
Ensure adherence to all company policies and procedures.
Help create and maintain a positive image for the club.
Assist in overseeing the cleanliness and appearance of the gym.
Assist in managing marketing efforts, ensuring team members are aware of and trained on current promotions.
Assist in ordering supplies, keeping inventory, and tracking reports.