Team Lead

Applebee's (Potomac Family Dining Group)•Fairfax, IA

14d

About The Position

The Team Lead is a supervisory position primarily responsible for leading a shift and its people and processes to deliver superior food and beverage service to restaurant guests, in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role supervises the restaurant environment and Team Member performance during scheduled shifts, with very limited decision-making authority. It also performs basic administrative functions related to opening and closing, handles cash procedures, audits deliveries, and ensures alcohol service complies with applicable laws and company policies. The Team Lead is expected to demonstrate professionalism, ethics, and integrity and serve as a role model. Other related duties may be assigned. The work involves restaurant, kitchen, and bar equipment and a physically active shift. Conditions may include wet floors, loud noises, a fast-paced environment, and outdoor conditions. Travel is negligible. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Must be at least 21 years old.
Reading, writing, basic math, and verbal communication skills in English are required.
Reliable transportation and a government-issued driver’s license are required.
High school degree or GED required.
Proven ability to handle complex customer service situations.
Ability to pass a company background check.
1–2 years of supervisory experience, preferably in casual dining or bar service.
Ability to work 20–40 hours per week on a flexible schedule that includes mornings, midday shifts, evenings, weekends, and holidays.
Sound judgment, decision-making, problem-solving, organization and planning, communication, attention to detail, coaching, accountability, and a friendly and engaging manner.
Ability to perform the stated physical demands, including frequent mobility and lifting, reaching, bending, stooping, kneeling, and repeated hand immersion in water.

Nice To Haves

ServeSafe Alcohol Certification.
Bilingual experience.

Responsibilities

Lead shift operations, people, and processes to provide timely, accurate, and guest-focused food and beverage service.
Help supervise the restaurant environment during scheduled shifts, with very limited decision-making authority.
Ensure prompt, friendly service according to company guidelines.
Build a culture guided by the Vision/Mission statement and focused on people, profits, and guest experience.
Ensure immediate response to and correction of verbal guest complaints.
Promote a high-quality guest experience through table touches and proactive resolution of potential guest issues.
Teach and enforce alcohol awareness.
Assist in maintaining adequate inventory levels.
Ensure product preparation and presentation meet company standards.
Ensure effective safety and security programs are followed according to company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete basic assigned administrative functions associated with restaurant opening and closing procedures.
Ensure cash handling procedures are completed according to company and brand policy.
Manage alcohol service in accordance with state and federal laws and regulations, and company and brand policies and standards.
Accept and audit deliveries.
Assist in supervising Team Member performance.
Maintain a professional, ethical, and integral role-model image.
Perform other related duties as required and assigned.