Team Lead

Planet Fitness - PF Baseline Fitness•Hammond, LA

24d

About The Position

The Team Lead assists in overseeing gym operations to ensure a positive member experience. The role supports staff training and development, member service, front-desk operations, team member management, club cleanliness, marketing efforts, and supply and inventory tasks. The Team Lead also provides backup support to the Club Manager as needed and helps ensure that company policies and procedures are followed.

Requirements

Honesty and a good work ethic.
Strong customer service skills.
Strong communication, organizational, and leadership skills.
Basic computer proficiency.
Ability to stand and walk for at least 75% of the shift.
Ability to talk in person or on the phone for at least 75% of the shift.
Ability to lift up to 50 pounds for less than 30% of the time.
Demonstrated customer service, listening, problem-solving, diplomacy, and communication behaviors, including empathizing with customers and working with them to resolve problems.

Responsibilities

Assist in training and developing staff.
Help oversee member service and ensure staff provide a great customer experience.
Perform front-desk tasks, including answering calls and information inquiries, assisting with check-ins, sign-ups, cancellations, and account updates, greeting prospective members, giving gym tours, and helping resolve member questions and service issues.
Assist with team member management and provide backup support to the Club Manager as needed.
Ensure adherence to company policies and procedures.
Help create and maintain a positive image for the club.
Assist in overseeing gym cleanliness and appearance.
Assist in managing marketing efforts and ensure team members know about and are trained on current promotions.
Assist with ordering supplies, maintaining inventory, and tracking reports as needed.