Team Lead | Fishing— Full Time

Bass Pro Shops•Sunset Hills, MO

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Leader provides daily direction to associates in the Fishing department. The role supports merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. The Team Lead helps the department meet sales, gross margin, inventory shrinkage, and payroll goals while creating a productive, customer-focused environment. The position also supports staffing, training, scheduling, performance management, merchandising standards, product knowledge, and special events. The role requires ongoing customer engagement and assistance with buying decisions, including product recommendations and promotion of store programs.

Requirements

High school diploma or equivalent.
Two to four years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Ability to meet the stated physical demands, including standing and walking throughout the shift and moving objects up to 20 pounds constantly, with occasional team lifting of objects up to 100 pounds or more.

Nice To Haves

Supervisory experience.

Responsibilities

Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain planograms established by the Corporate Office.
Help ensure a pleasant and productive shopping experience for customers.
Assist with staffing, interviewing, selection recommendations, training, performance appraisal input, and preparation of weekly work schedules.
Coach and motivate associates to support positive customer relations and a productive, team-oriented work environment.
Resolve customer and associate opportunities in coordination with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain a high level of personal customer service and achieve customer service results better than the company average.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, product assortment, inventory accuracy, displays, signage, and advertised-item pricing.
Assist with supervisory responsibilities, including planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
Help customers make buying decisions by identifying and evaluating their needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
Medical, dental, and vision benefits.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.