Team Lead | Fishing— Full Time

Bass Pro Shops • Sunset Hills, MO

4d

About The Position

The Team Lead gives daily direction to associates in a store department under the supervision of the Group Sales or Department Manager. The role supports department performance and oversees merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The Team Lead helps create a pleasant, productive shopping experience and provides a legendary experience by identifying customers’ needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.

The position also supports staffing, interviewing, training, scheduling, coaching, and performance evaluation. The Team Lead assists with special events, product knowledge and demonstrations, pricing and UPC integrity, assortments, inventory accuracy, and the presentation of advertised items. Other duties may be assigned. The role requires standing and walking for most of the shift and may involve lifting, operating equipment, and working in confined or noisy spaces.

Requirements

• High school diploma or equivalent.
• 2 to 4 years of experience in retail sales.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to read and analyze reports.
• Ability to present information effectively and respond to questions from managers, associates, customers, and the general public.
• Ability to conduct meetings and presentations for groups.
• Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale systems, and inventory management systems.
• Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.

Nice To Haves

• Supervisory experience.

Responsibilities

• Support the Group Sales or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
• Provide daily direction to department associates and prepare task lists.
• Execute merchandising directives and maintain planograms as set by the Corporate Office.
• Help ensure a pleasant and productive shopping experience for customers.
• Assist with staffing, interviewing, selection recommendations, training, work scheduling, performance appraisal input, coaching, and motivating associates.
• Resolve customer and associate concerns with the Group Sales or Department Manager and Human Resources Manager.
• Maintain a high level of personal customer service and meet customer service performance expectations.
• Maintain product expertise through ongoing training and conduct product demonstrations for staff.
• Assist with coordinating special events and maintaining pricing and UPC integrity, product assortments, inventory accuracy, and the display, signing, and pricing of advertised items.
• Assist with supervisory responsibilities, including planning and assigning work, evaluating performance, addressing complaints, and resolving problems in accordance with company policies and applicable laws.
• Help customers make buying decisions by identifying and evaluating their needs and making product recommendations.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Medical benefits
• Dental insurance
• Vision insurance
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED