Team Lead

MarketSource•Longmont, CO

26d

About The Position

MarketSource is a sales acceleration company that provides managed sales and customer experience solutions for B2B and B2C brands. In this role, the Team Lead works with a national retail partner at assigned locations to manage local client relationships and increase sales and revenue through direct selling. The position motivates, mentors, and develops a team of employees focused on sales and productivity, while supporting strong customer experiences and business outcomes. The Team Lead drives sales and customer satisfaction in retail locations, trains and coaches team members, supports promotions and demonstrations, and works with store and district leadership to address business needs. The role also helps ensure appropriate product assortment, merchandising, visibility, and stock levels. The posted salary is $25.00 per hour. Benefits may be available depending on eligibility, job classification, length of employment, and applicable plan or program terms.

Requirements

High school diploma or equivalent (GED).
At least 2 years of training, sales, retail management, or related experience.
Ability to prioritize, organize, solve problems, and meet deadlines and goals.
Action- and detail-oriented approach.
Ability to engage customers and establish relationships.
Ability to demonstrate selling skills and product knowledge and drive results.
Ability to speak confidently to groups of varying sizes.
Ability to successfully lead a team of sales representatives.
Ability to foster a positive work environment and contribute to team success.
Ability to adapt to a changing environment and business needs.
Ability to address client concerns.
Excellent communication and relationship-building skills.
Proficiency with technology, data gathering, and basic computer use.
Valid U.S. driver’s license required.

Nice To Haves

Prior wireless or electronics retail management experience preferred.

Responsibilities

Drive sales productivity and customer satisfaction for products and services in the client’s retail locations.
Engage in side-by-side selling with retail associates.
Improve retailer sales performance and key metrics through sales, training, and marketing promotions.
Train new team members and help employees improve their skills and product knowledge.
Manage in-store promotions and coordinate with appropriate personnel.
Schedule and manage retail demonstration events, ensuring demo equipment is collected and returned as directed.
Create best-in-class customer experiences that position the client’s value.
Assist the District Manager with communicating key initiatives and support inclusive, efficient district-wide communication.
Represent MarketSource and the client professionally.
Build and manage positive business relationships with retail store leadership and employees.
Communicate progress and opportunities to the District Manager and client leadership.
Meet regularly with store leadership, including through store visits.
Serve as a point of contact for business consultation and an escalation point for questions or issues, including individual guest issues.
Partner with store leadership to ensure the correct product mix and quantities.
Ensure proper merchandising, product placement, maintenance, and brand compliance.
Increase visibility of the retailer’s products and services.
Restock merchandise as needed and allowed.
Use professional expertise to guide and motivate a group of employees.