Team Lead

Tractor Supply Company•Ellensburg, WA

14d•Onsite

About The Position

The Team Leader supports Store leadership, delivers Legendary Service, coaches Team Members, and owns assigned sales-floor presentation areas. Team Leaders are expected to be top-selling Team Members and have clear ownership of Power Panels, Clipstrips, Endcaps, Clothing recovery, and assigned BOPIS/OMNI support based on store needs. They help create a better experience for customers and teams by promoting service, safe work practices, and consistent operating standards. The role requires regular and predictable attendance, flexibility to work varied shifts and overtime as business needs dictate, and the ability to lead assigned Team Members during shifts. The Team Leader may operate store equipment, assist customers with loading purchases, complete related documentation, obtain business-required licenses or certifications, and perform other assigned duties. The work is generally indoors in a moderately noisy environment, with some work outdoors and exposure to adverse weather. Shifts vary by store, generally lasting at least four hours and sometimes more than eight hours. The job is non-sedentary and requires moving throughout the store and outdoor areas, handling merchandise, operating equipment, and interacting with customers and Team Members.

Requirements

Must be at least 18 years of age.
Must possess a valid driver’s license.
Must be able to read, write, and count accurately, regardless of education level.
Must be able to perform the essential duties with or without reasonable accommodation.
Must successfully complete required training and applicable certifications, including propane dispensing and certifications for various business needs.
Must be able to communicate effectively with Team Members and customers using written and verbal communication skills.

Nice To Haves

Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.
Supervisory experience is preferred.
A high school diploma or equivalent is preferred but not required.
Basic computer skills.
Strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.
Ability to perform and execute the principal responsibilities of Team Members.

Responsibilities

Maintain regular and predictable attendance.
Work scheduled shifts and be available for varied hours, days, nights, weekends, and overtime as dictated by business needs.
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
Model selling behaviors as one of the store’s top-selling Team Members.
Own Power Panel execution, maintenance, replenishment, signing, and recovery.
Own Clipstrip execution, maintenance, replenishment, signing, and recovery.
Own Endcap execution, maintenance, signing, and recovery.
Complete full weekly Clothing Department recovery, including assigned standards and follow-up.
Support BOPIS/OMNI execution, including picking, staging, customer handoff, and follow-up as assigned.
Lead assigned Team Members during shifts, including task delegation, follow-up, service expectations, and safe work practices.
Support front-end, sales-floor, recovery, and customer-engagement routines as assigned by the Store Manager or Sales Manager.
Support store readiness by owning and maintaining Power Panels, Clipstrips, Endcaps, and Clothing.
Operate a cash register/computer, forklift, and other equipment as needed, and assist customers with loading purchases.
Complete documentation associated with job duties accurately and in a timely manner.
Obtain licenses or certifications as needed by the business.
Promote a safe and productive environment for Team Members, customers, and vendors, and train Team Members on appropriate application of policies and procedures.
Move and transfer merchandise weighing up to 50 pounds throughout the store.
Push and pull merchandise weighing up to 2,000 pounds with proper material-handling equipment, such as a pallet jack.
Occasionally lift or reach merchandise overhead; frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Move throughout the store for an entire shift and safely access the selling floor, side lot, stock area, and register area.
Operate and use equipment necessary to run a store, including a dolly, hand truck, forklift, baler, computer, and cash register.
Handle and be in contact with birds/poultry.
Successfully complete training and certification to dispense propane and dispense propane.
Travel as required in support of district needs and drive or operate a vehicle for business needs.
Perform other duties as assigned.