Team Lead

Tractor Supply Company•Town of Maple Grove, WI

23d•Onsite

About The Position

The Team Leader supports Store leadership, delivers Legendary Service, coaches Team Members, and owns assigned sales-floor presentation areas. The role is expected to be a top-selling Team Member, with clear responsibility for Power Panels, Clipstrips, Endcaps, Clothing recovery, and assigned BOPIS/OMNI support based on store needs. The Team Leader must be available, flexible, adaptable, and service-oriented, and may perform other duties as assigned. The position generally works indoors in a favorable environment with moderate noise, but may require work outdoors in adverse weather. Shifts vary by store, are generally at least four hours, and may exceed eight hours. The role is non-sedentary and requires moving throughout the store and outdoor areas, operating store equipment, and completing physical tasks with or without reasonable accommodation.

Requirements

Must be at least 18 years of age.
Must possess a valid driver’s license.
Must be able to read, write, and count accurately, regardless of education level.
Must be able to perform Team Member responsibilities.
Must have strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.
Must be able to communicate effectively in writing and verbally with Team Members and customers.
Must be able to process information and merchandise through the point-of-sale system.
Must be able to complete required training and certifications, including propane dispensing certification.
Must be able to meet the stated physical requirements, with or without reasonable accommodation.
Must be able to work varied shifts, including nights and weekends, and overtime as dictated by business needs.
Must be able to travel as required in support of district needs and drive or operate a vehicle for business needs.

Nice To Haves

Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.
Supervisory experience is preferred.
A high school diploma or equivalent is preferred, but not required.
Basic computer skills.

Responsibilities

Maintain regular and predictable attendance; work scheduled shifts and varied hours, days, nights, weekends, and overtime as business needs dictate.
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through Customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
Model selling behaviors and perform as one of the store’s top-selling Team Members.
Own Power Panel execution, maintenance, replenishment, signing, and recovery.
Own Clipstrip execution, maintenance, replenishment, signing, and recovery.
Own Endcap execution, maintenance, signing, and recovery.
Complete full weekly Clothing Department recovery, including assigned standards and follow-up.
Support BOPIS/OMNI execution, including picking, staging, Customer handoff, and follow-up as assigned.
Lead assigned Team Members during shifts through task delegation, follow-up, service expectations, and safe work practices.
Support front-end, sales-floor, recovery, and Customer engagement routines as assigned by the Store Manager or Sales Manager.
Support Store readiness by owning and maintaining Power Panels, Clipstrips, Endcaps, and Clothing.
Operate cash register/computer, forklift, and other equipment as needed; assist customers with loading purchases.
Complete associated documentation accurately and on time.
Obtain licenses or certifications as needed by the business.
Promote a safe and productive environment for Team Members, customers, and vendors, and train Team Members in the appropriate application of policies and procedures.
Move and transfer merchandise weighing up to 50 pounds; push and pull merchandise weighing up to 2,000 pounds with proper material-handling equipment.
Frequently stand, kneel, twist, crouch, squat, bend, stoop, climb ladders, and move throughout the store for an entire shift; occasionally lift or reach merchandise overhead.
Safely access all store areas and operate equipment necessary to run a store, including a dolly, hand truck, forklift, baler, computer, and cash register.
Handle and be in contact with birds/poultry; complete training and certification to dispense propane and dispense propane.
Travel as required in support of district needs and drive or operate a vehicle for business needs.
Successfully complete required training and certifications for business needs.