Team Lead
About The Position
The Team Lead delivers exceptional customer service and ensures customers and patients are delighted. The role supports store success by managing key optical and lab processes and systems to achieve strong results. In retail, the Team Lead helps the team provide outstanding service, assists customers with product selections and recommendations, supports sales associates, and serves as an alternate store key holder. Where lab duties apply, the Team Lead fits glasses, places prescriptions in lenses, supports associate training on lens and lab processes, ensures finished eyewear meets optical standards and customer requirements, promotes safe work practices, and operates, cleans, and maintains lab tools and systems.
Requirements
- High school diploma or GED.
- Strong optical and retail experience.
- Knowledge of current optical theory and merchandise.
- Strong communication and listening skills.
- Strong interpersonal skills.
- Strong basic math skills.
- Sales skills.
- Problem-solving ability.
- Familiarity with cash registers, computers, and calculators.
- Leadership and training experience.
- Edging and mounting experience.
- Basic optics knowledge and optical measurement experience.
Nice To Haves
- State licensure, if applicable, and/or ABO Certification in non-licensed states.
- LensCrafters Final Eyewear Inspector Certification.
- LensCrafters Quality, Fitting & Adjusting Program.
- Experience with optical machinery and instruments.
- Customer service experience.
- AccuFit Digital Measurement System certification.
- Knowledge of current store merchandise and lens options.
Responsibilities
- Ensure the LensCrafters team provides unsurpassed customer service.
- Execute work proactively and accurately, using product knowledge and a solution-driven approach.
- Assist customers with selections and recommendations, and assist sales associates.
- Serve as a responsible alternate store key holder.
- When working in the lab, custom-fit glasses and precisely place prescriptions in lenses.
- Help associates strengthen their knowledge, skills, and certification in foundational product and store processes related to lens and lab technology.
- Ensure finished eyewear meets optical standards and customer requirements.
- Create a safe working environment and demonstrate safe work practices.
- Perform basic operation, cleaning, and ongoing maintenance of lab tools and systems.
Benefits
- Health care.
- Retirement savings.
- Paid time off/vacation.
- Various employee discounts.
- A competitive bonus and/or commission plan may be offered.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
