Team Lead

EssilorLuxottica Group•Santa Clara, CA

27d•$21 - $36

About The Position

The Team Lead creates exceptional value for customers and patients by delivering outstanding customer service and ensuring they are delighted. The role supports store success by managing key optical and lab processes and systems to exceptional results. In retail, the Team Lead helps ensure the team provides unsurpassed customer service, executes accurately with a proactive, solution-driven approach, and applies product knowledge. The role assists customers with selections and recommendations, supports sales associates, and serves as a responsible alternate store key holder. In the lab, when applicable, the Team Lead custom-fits glasses and precisely places prescriptions in lenses. The role helps associates strengthen their knowledge, skills, and certifications in foundational product and store processes related to lens and lab technology. It ensures finished eyewear meets optical standards and customer requirements, promotes safe work practices, and handles basic operation, cleaning, and ongoing maintenance of lab tools and systems.

Requirements

High school diploma or GED.
Strong optical and retail experience.
Knowledge of current optical theory and merchandise.
Strong communication and listening skills.
Strong interpersonal skills.
Strong basic math skills.
Sales skills.
Problem-solving ability.
Familiarity with cash registers, computers, and calculators.
Leadership and training experience.
Edging and mounting experience.
Basic optics knowledge and optical measurement experience.

Nice To Haves

State licensure, if applicable, and/or ABO Certification in non-licensed states.
LensCrafters Final Eyewear Inspector Certification.
LensCrafters Quality, Fitting & Adjusting Program.
Experience with optical machinery and instruments.
Customer service experience.
AccuFit Digital Measurement System certification.
Knowledge of current store merchandise and lens options.

Responsibilities

Ensure the LensCrafters team provides unsurpassed customer service.
Use a proactive, solution-driven approach and execute accurately with strong product knowledge.
Assist customers with selections and recommendations, and assist sales associates.
Serve as a responsible alternate store key holder.
When working in the lab, custom-fit glasses and precisely place prescriptions in lenses.
Help associates strengthen their knowledge, skills, and certifications in foundational product and store processes related to lens and lab technology.
Ensure finished eyewear meets optical standards and customer requirements.
Create a safe working environment and demonstrate safe work practices.
Perform basic operation, cleaning, and ongoing maintenance of lab tools and systems.