Team Lead

Martin Family Wineries & Distilleries•Town of Lodi, NY

7d•Onsite

About The Position

Idol Ridge Winery is seeking a motivated, hands-on Team Lead to guide staff and support daily winery operations while delivering an exceptional guest experience. The role combines team leadership, staff supervision, tasting-room operations, and hospitality in a fast-paced winery environment. The Team Lead is expected to communicate effectively, serve as a positive role model, develop team members, and provide outstanding customer service. The position oversees customer service and general upkeep of the tasting room, helps maintain a safe and welcoming environment, and coordinates reservations and email inquiries. It is also responsible for tasting-room financial results and store procedures, including inventory, payroll, opening and closing, money handling, cash controls, expense tracking, and Square functions. The Team Lead manages shipping operations and supplies and helps maintain equipment, the facility, and grounds. This position is paid hourly plus tips and requires availability for days, nights, weekends, other winery locations, and on- and off-site events.

Requirements

Dedication to exceptional customer service.
Good communication skills and strong interpersonal and conflict-resolution skills.
Exceptional team-building capability.
Strong business math and accounting skills.
Strong analytical and decision-making skills.
Computer literacy, including experience with point-of-sale systems.
General knowledge of Microsoft Office and Google Suite.
Some retail experience.
A degree in business or two years of experience.
Availability for days, nights, and weekends, with flexibility to work at other locations and at on- and off-site events.

Nice To Haves

Wine knowledge is helpful but not required.

Responsibilities

Manage all customer service aspects of tasting-room operations.
Ensure employees effectively and appropriately follow the company’s customer service policies and procedures.
Maintain the tasting room and perform duties to a high standard of quality and cleanliness.
Promote safe working behaviors and help ensure a safe customer-experience environment.
Maintain equipment, facilities, and grounds through a preventative maintenance program, including tasks such as shoveling snow, watering plants, and weeding.
Monitor the winery’s info@ email inbox and respond promptly to inquiries.
Coordinate reservation details with guests.
Manage tasting-room store procedures in accordance with company guidelines, including inventory accuracy and levels, payroll, opening and closing procedures, money handling, cash controls, expense tracking and reporting, and Square functions.
Manage shipping operations, keep shipping products stocked, and communicate shipping-material needs.
Guide, supervise, and develop team members while supporting daily operations.
Work at other locations when needed, including on- and off-site events.