Team Lead

Wild Fork Foods•Plano, TX

14d

About The Position

As a Team Leader, you bring the Store Manager’s vision to life every day on the sales floor. You lead the team during assigned shifts, ensuring a welcoming, customer-ready environment and consistently delivering Wild Fork’s service philosophy of personal chef and friendly butcher. You guide and coach Sales Associates, support onboarding and product knowledge training, execute operational routines, and uphold the company’s values of Determination, Simplicity, Availability, Humility, Sincerity, Discipline, and Ownership. This is a hands-on leadership role focused on execution, customer experience, and team development, helping create a store environment that people love to shop and work in.

Requirements

1–3 years of experience in retail, grocery, restaurant, or specialty food.
Strong customer service, communication, and problem-solving skills.
Ability to coach, motivate, and model expected team behaviors.
Comfort working in a fast-paced, customer-focused environment.
Ability to lift up to 50 lbs. and stand or walk for 8–10 hours, including exposure to freezer conditions.
Flexible availability for mornings, evenings, weekends, and holidays.

Nice To Haves

Demonstrated leadership ability or prior key-holder experience.
Familiarity with POS systems, scheduling tools, or Microsoft 365.

Responsibilities

Lead the store during assigned shifts, ensuring customer readiness, cleanliness, and proper coverage.
Execute opening and closing routines as directed by the Store Manager.
Maintain accurate temperature logs, food safety standards, sanitation routines, and freezer management.
Ensure accurate cash handling and adherence to standard operating procedures.
Identify operational gaps and escalate them appropriately.
Monitor business needs throughout the shift and adjust priorities, floor coverage, and team focus based on traffic patterns, service demands, and sales opportunities.
Model and teach Wild Fork’s W.I.L.D. Steps of Service.
Deliver a warm, engaging personal-chef-and-friendly-butcher experience through product expertise, cooking tips, and meal recommendations.
Support service recovery with empathy and speed, and help ensure customers feel welcomed, valued, and inspired to return.
Motivate the team to engage customers, build baskets, and drive conversion.
Direct floor zoning, adjust coverage in real time, and maintain visibility during peak traffic.
Reinforce sales expectations to support daily sales targets.
Maintain an easy-to-shop store through timely recovery and replenishment.
Coach associates in the moment on product knowledge and selling behaviors to build confidence and support conversion.
Deliver on-the-job training for new team members, including product knowledge, service standards, and standard operating procedures.
Support structured onboarding and ensure new hires complete required learning modules.
Provide real-time coaching and feedback to associates, and communicate performance opportunities and support needs to the Store Manager.
Foster a positive, inclusive environment where team members feel supported and engaged.
Reinforce onboarding and provide follow-up coaching on service, product, and operational standards.
Complete receiving, stocking, recovery, and FIFO rotation accurately and promptly.
Maintain clean, organized, visually compelling shelves and freezers.
Report out-of-stocks, shrink concerns, and product quality issues promptly.
Support accurate and timely planogram changes and promotional execution.
Execute daily temperature logs, food safety checks, sanitation routines, and equipment inspections.
Support adherence to company policies and safety procedures, and immediately escalate compliance risks or safety concerns to the Store Manager.

Benefits

Medical, dental, and vision insurance.
Health Reimbursement Account and Flexible Spending Accounts.
Behavioral Health Matters Program and Live Health Online virtual care.
Monthly Bonus Plan.
401(k) with company match.
PTO including vacation, sick, and birthday PTO.
Culinary training, monthly product giveaway, and monthly allowance to shop in store.
Mentorship Program.
Better Futures Program, including free community college.
Optional financial resources through Fin Fit.
Discounts on cars, cell phones, services, and more.
Employee Referral Bonus Program.