Team Lead

Applebee's (Potomac Family Dining Group)•Cresaptown, MD

14d

About The Position

The Team Lead is a supervisory position primarily responsible for leading a shift, team members, and processes to deliver superior food and beverage service to restaurant guests in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role assists with supervising the restaurant environment during scheduled shifts and has very limited decision-making authority. It also assists in supervising team member performance and may supervise any hourly team member working during the shift. The Team Lead completes basic administrative functions for restaurant opening and closing, ensures cash handling and alcohol service follow applicable policies and regulations, and accepts and audits deliveries. The position requires professionalism, ethics, and integrity, along with the ability to perform the physical and operational duties of a fast-paced restaurant environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Must be at least 21 years old.
Reading, writing, basic math, and verbal communication skills in English are required.
Reliable transportation and a government-issued driver's license are required.
High school degree or GED is required.
Proven ability to handle complex customer service situations.
Ability to pass a company background check.
1–2 years of supervisory experience, preferably in casual dining or bar service.
Ability to work 20–40 hours per week on a flexible schedule that includes mornings, midday shifts, evenings, weekends, and holidays.
Ability to wipe down tabletops, table legs, and booth seats and pick up floor debris.
Ability to transport plates, glasses, and baskets between the service bar and kitchen more than 30 times per shift.
Mobility throughout the entire shift and ability to stand and exert fast-paced mobility for periods of up to four hours.
Ability to transport glass racks and cases weighing up to 25 pounds, up to 15 times per shift.
Good balance and ability to reach, bend, stoop, and kneel, and frequently lift as much as 50 pounds.
Frequent immersion of hands in water every five minutes throughout a shift.
Ability to speak clearly and listen attentively to guests and other employees.

Nice To Haves

ServeSafe Alcohol Certification.
Bilingual experience.

Responsibilities

Lead shift operations and assist in supervising the restaurant environment.
Ensure prompt, friendly service according to company guidelines.
Build a culture guided by the Vision/Mission statement and focused on people, profits, and guest experience.
Ensure immediate responses to and correction of verbal guest complaints.
Promote a high-quality guest experience through table touching and proactive resolution of potential guest issues.
Teach and enforce alcohol awareness.
Assist in maintaining adequate inventory levels.
Ensure product preparation and presentation meet company standards.
Ensure effective safety and security programs follow company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete basic assigned administrative functions associated with opening and closing procedures.
Ensure cash handling procedures follow company and brand policy.
Manage alcohol service according to state and federal laws and regulations and company and brand policies and standards.
Accept and audit deliveries.
Assist in supervising team member performance.
Maintain a professional, ethical, and role-model image.
Perform other related duties as required and assigned.