O&O Park Team Lead-1

Sky Zone • Merced, CA

14d • Onsite

About The Position

The Team Lead is a hands-on, early-leadership role that rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities. The role provides operational responsibility and leadership development, including serving as Manager on Duty when the General Manager or Operations Manager is not present. Team Leads help keep the park operating safely and smoothly, support team members across departments, and deliver positive guest experiences.

Requirements

• At least 18 years of age.
• At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Basic proficiency with technology, including point-of-sale systems, Microsoft Office Suite, and Teams, and willingness to learn new platforms.
• Availability to work evenings, weekends, and holidays.
• Strong interpersonal and communication skills, with the ability to motivate, coach, and positively influence others.
• Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
• Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.
• Reliable, self-motivated, organized, eager to grow, and able to follow through on responsibilities.
• Hands-on, team-first approach and willingness to support others and work wherever needed.
• Sound judgment and the ability to remain respectful, calm, and coachable in high-pressure situations.

Nice To Haves

• Background in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

• Serve as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
• Coach, support, and delegate to team members across departments through proactive, on-the-floor leadership.
• Work in operational areas such as Programs, Café, Front Desk, and Events as needed to support guest experiences and operational flow.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team.
• Engage guests, identify sales opportunities, and promote park offerings, memberships, and programs.
• Model service excellence and mentor team members in customer engagement.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are completed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• Lead front desk performance and membership sales, coach team members on conversions, and uphold Sky Zone’s “WOW” service standards.
• Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, upselling, and delivery of guest experiences from booking through completion.
• Manage café inventory and ordering, maintain health and safety standards, and oversee equipment and attraction maintenance and park cleanliness.
• Lead facilities projects to improve the guest experience and maintain the park’s appearance.
• For the Part-time Flex Lead role where available, work primarily on weekends and rotate as needed to cover other Leads’ breaks and time off.

Benefits

• Full-time employees receive medical, dental, and vision coverage.
• Full-time employees receive a 401(k) plan with company matching, subject to age and tenure eligibility requirements.
• Compensation may include a bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed