Team Lead

Applebee's (Potomac Family Dining Group)•Richmond, VA

14d

About The Position

The Team Lead is a supervisory position primarily responsible for leading a shift and its people and processes to deliver superior food and beverage service to restaurant guests according to Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role assists with supervising the restaurant environment during scheduled shifts, with very limited decision-making authority, and may supervise any hourly Team Member working during the shift. The Team Lead assists with opening and closing procedures, cash handling, delivery acceptance and auditing, inventory, alcohol service, safety and security, restaurant organization, cleanliness, and sanitation. The position also supports Team Member performance and responds to guest complaints and potential guest issues. It requires professional, ethical, and role-model conduct. The role uses restaurant service, kitchen, bar, cleaning, and office equipment. Work takes place in a fast-paced restaurant environment and may involve wet floors, loud noises, and outdoor conditions. The position requires mobility throughout the shift, frequent handling of dishes and other items, standing for periods of up to four hours, and lifting and carrying items weighing up to 50 pounds.

Requirements

Must be 21 years of age or older.
Reading, writing, basic math, and verbal communication skills in English are required.
Reliable transportation and a government-issued driver’s license are required.
High school degree or GED required.
Proven ability to handle complex customer service situations.
Ability to pass a company background check.
1–2 years of supervisory experience, preferably in casual dining or bar service.
Ability to work 20–40 hours per week and a flexible schedule that includes mornings, mid-day shifts, evenings, weekends, and holidays.
Ability to wipe down tabletops, table legs, and booth seats and pick up floor debris.
Ability to transport plates, glasses, and baskets between the service bar and kitchen more than 30 times per shift.
Mobility throughout the entire shift.
Ability to transport glass racks and cases weighing up to 25 pounds up to 15 times per shift.
Ability to stand and exert fast-paced mobility for periods of up to four hours.
Good sense of balance and ability to reach, bend, stoop, and kneel, and frequently lift as much as 50 pounds.
Frequent immersion of hands in water every five minutes throughout a shift.
Ability to speak clearly and listen attentively to guests and other employees.

Nice To Haves

ServeSafe Alcohol Certification is a plus.
Bilingual experience is a plus.

Responsibilities

Assist in supervising the restaurant environment during scheduled shifts.
Ensure prompt, friendly service according to company guidelines.
Build a culture guided by the Vision/Mission statement to support people, profits, and guest experience.
Ensure immediate responses to and correction of verbal guest complaints.
Provide a high-quality guest experience through table touching and proactive resolution of potential guest issues.
Teach and enforce alcohol awareness.
Assist in maintaining adequate inventory levels.
Ensure product preparation and presentation meet company standards.
Ensure effective safety and security programs in accordance with company policy and government standards; report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete basic assigned administrative functions associated with restaurant opening and closing procedures.
Ensure cash handling procedures are completed according to company and brand policy.
Manage alcohol service according to state and federal laws and regulations and company and brand policies and standards.
Accept and audit deliveries.
Assist in supervising Team Member performance.
Maintain professionalism, ethics, integrity, and a role-model image.
Perform other related duties as required and assigned.