Team Lead

Potomac Family Dining Group•Chester, VA

13d•Onsite

About The Position

The Team Lead is a supervisory position responsible for leading a restaurant shift, its people, and processes to deliver superior food and beverage service in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role supervises hourly Team Members on shift, supports restaurant operations, and has very limited decision-making authority. The Team Lead helps maintain a high-quality guest experience, food and beverage standards, safety, cleanliness, inventory, cash-handling practices, and opening and closing procedures. The position also performs assigned administrative duties and other related tasks as required.

Requirements

Must be at least 21 years old.
Reading, writing, basic math, and verbal communication skills in English are required.
Reliable transportation and a government-issued driver’s license are required.
High school degree or GED required.
Proven ability to handle complex customer service situations.
Ability to pass a company background check.
1–2 years of supervisory experience, preferably in casual dining or bar service.
Ability to work 20–40 hours per week and a flexible schedule that includes mornings, mid-day shifts, evenings, weekends, and holidays.
Ability to wipe tables, table legs, and booth seats and pick up floor debris.
Transport plates, glasses, and baskets between the service bar and kitchen more than 30 times per shift.
Remain mobile throughout the entire shift.
Transport glass racks and cases weighing up to 25 pounds, up to 15 times per shift.
Stand and exert fast-paced mobility for periods of up to four hours.
Have a good sense of balance and be able to reach, bend, stoop, kneel, and frequently lift up to 50 pounds.
Frequently immerse hands in water, approximately every five minutes throughout a shift.
Speak clearly and listen attentively to guests and other employees.
Work in conditions that may include wet floors, loud noises, a fast pace, and outdoor conditions.

Nice To Haves

ServeSafe Alcohol Certification is a plus.
Bilingual experience is a plus.

Responsibilities

Assist in supervising the restaurant environment during scheduled shifts.
Ensure prompt, friendly service according to company guidelines.
Build a culture guided by the Vision / Mission statement and focused on people, profits, and guest experience.
Ensure immediate response to and correction of verbal guest complaints.
Promote a high-quality guest experience through table touches and proactive resolution of potential issues.
Teach and enforce alcohol awareness.
Assist in maintaining adequate inventory levels.
Ensure product preparation and presentation meet company standards.
Ensure safety and security programs follow company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete assigned administrative functions associated with restaurant opening and closing procedures.
Ensure cash-handling procedures follow company and brand policy.
Manage alcohol service according to applicable state and federal laws and regulations, and company and brand policies and standards.
Accept and audit deliveries.
Assist in supervising Team Member performance.
Maintain professionalism, ethics, integrity, and a role-model image.
Perform other related duties as required and assigned.