Team Lead

Planet Fitness - Baseline Fitness•LaPlace, LA

20d•Onsite

About The Position

The Team Lead assists in overseeing gym operations to ensure a positive member experience. The role supports staff training and development, member service, team member management, club cleanliness, marketing efforts, and day-to-day operational tasks. The Team Lead also provides backup support to the Club Manager as needed.

Requirements

Honesty and a good work ethic.
Strong customer service skills.
Strong communication, organizational, and leadership skills.
Basic computer proficiency.
Ability to stand and walk for at least 75% of the shift.
Ability to talk in person or on the phone for at least 75% of the shift.
Ability to lift up to 50 pounds less than 30% of the time.

Responsibilities

Assist in training and developing staff.
Assist in overseeing member service and ensure staff provide a great customer experience.
Answer phone calls politely and helpfully to address questions or concerns, and take information calls.
Assist with member check-ins, sign-ups, cancellations, and updates to member account information.
Meet and greet potential members and provide gym tours.
Help resolve member service issues and answer questions.
Assist with team member management and provide backup support to the Club Manager as needed.
Ensure adherence to company policies and procedures.
Help create and maintain a positive image for the club.
Assist in overseeing the cleanliness and appearance of the gym.
Assist in managing marketing efforts and ensure team members know about and are trained on current promotions.
Assist with ordering supplies, maintaining inventory, and tracking reports as needed.