Team Lead

Potomac Family Dining Group•District Heights, MD

13d•Onsite

About The Position

The Team Lead is a supervisory position primarily responsible for leading a shift and its people and processes to deliver superior food and beverage service to restaurant guests in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role supervises hourly Team Members on shift and assists with restaurant operations, with very limited decision-making authority. The Team Lead supports a prompt, friendly, high-quality guest experience; responds to complaints; promotes safety, security, organization, cleanliness, and sanitation; helps maintain inventory and product standards; and completes basic opening and closing administrative tasks. The position also supports cash handling, alcohol service compliance, delivery acceptance and auditing, and Team Member performance. It requires working a flexible schedule of 20–40 hours per week, including mornings, mid-day shifts, evenings, weekends, and holidays.

Requirements

Must be at least 21 years old.
Reading, writing, basic math, and verbal communication skills in English are required.
Reliable transportation and a government-issued driver’s license are required.
High school degree or GED required.
Proven ability to handle complex customer service situations.
Ability to pass a company background check.
1–2 years of supervisory experience; casual dining or bar service experience is preferred.
Ability to work 20–40 hours per week on a flexible schedule, including mornings, mid-day shifts, evenings, weekends, and holidays.
Ability to perform the physical demands described, including standing and moving for extended periods, lifting, carrying, reaching, bending, stooping, kneeling, and frequent hand immersion in water.
Must be able to speak clearly and listen attentively to guests and other employees.

Nice To Haves

ServeSafe Alcohol Certification is a plus.
Bilingual experience is a plus.
Supervisory experience in casual dining or bar service is preferred.

Responsibilities

Assist in supervising the restaurant environment during scheduled shifts.
Ensure prompt, friendly service according to company guidelines.
Build a culture guided by the Vision / Mission statement to support people, profits, and guest experience.
Ensure prompt response to and correction of verbal guest complaints.
Promote a high-quality guest experience through table touching and proactive resolution of potential guest issues.
Teach and enforce alcohol awareness.
Assist in maintaining adequate inventory levels.
Ensure product preparation and presentation meet company standards.
Ensure safety and security programs are followed according to company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete basic assigned administrative functions associated with restaurant opening and closing procedures.
Ensure cash-handling procedures are completed according to company and brand policy.
Manage alcohol service according to applicable state and federal laws and regulations and company and brand policies and standards.
Accept and audit deliveries.
Assist in supervising Team Member performance.
Maintain professionalism, ethics, integrity, and a role-model image.
Perform other related duties as required and assigned.