O&O Park Team Lead

Sky Zone•Baytown, TX

5d•$14 - $17•Onsite

About The Position

The Team Lead is a hands-on, early-leadership role that rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities. The role provides operational responsibility and leadership development, including running shifts and serving as Manager on Duty when senior leaders are not on-site. Team Leads support a safe, smooth-running park and help deliver excellent guest experiences while coaching and supporting Team Members. The position includes leading from the floor, stepping into operational areas as needed, promoting memberships and programs, supporting parties and events, and overseeing café inventory, facilities, cleanliness, and safety standards. Team Leads communicate operational or guest concerns to the Management Team and help maintain consistent opening, closing, and shift procedures.

Requirements

At least 18 years of age.
At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Prior supervisory or leadership experience.
Basic proficiency with technology, including point-of-sale systems and tools such as Microsoft Office Suite and Teams, and comfort learning new platforms.
Availability to work evenings, weekends, and holidays.
Reliable, self-motivated, organized, and eager to grow into greater responsibility.
Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
A hands-on, team-first approach and willingness to help where needed.
Personal ownership, preparedness, follow-through, and the ability to lead by example.
Sound judgment and the ability to remain respectful, calm, and coachable under pressure.
Ability to move throughout all areas of the park and interact with guests and Team Members in a high-energy, often loud environment.
Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Background in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

Act as Manager on Duty when the General Manager or Operations Manager is not present, maintaining operational excellence, safety compliance, and team accountability.
Provide on-the-floor leadership by coaching, supporting, and delegating to Team Members across departments.
Work in operational areas as needed, including Programs, Café, Front Desk, and Events, to maintain guest experiences and operational flow.
Communicate guest issues, operational challenges, and safety concerns to the Management Team.
Engage guests, identify sales opportunities, and promote memberships, programs, and park offerings.
Model service excellence and mentor Team Members in customer engagement.
Enforce safety policies and complete incident reports when necessary.
Ensure opening, closing, and shift procedures are completed consistently and accurately.
Maintain park cleanliness and operational readiness throughout the shift.
Lead front desk performance and membership sales, model Sky Zone's WOW service standards, and coach Team Members to improve conversions and guest satisfaction.
Oversee birthday parties, group events, and corporate outings; manage scheduling, staffing, and upselling opportunities, and support a positive guest experience from booking through completion.
Manage café inventory and ordering, and ensure health and safety standards meet inspection requirements and guidelines.
Oversee maintenance and cleanliness of equipment, attractions, and the park, ensuring items are safe and in good working condition.
Lead facilities projects that improve the guest experience and maintain the park's appearance.
For the Part-time Flex Lead variant, provide weekend coverage, help drive service and engagement, and rotate as needed to cover other Leads' breaks and time off.