Team Lead

Applebee's (Potomac Family Dining Group)•Lake Frederick, VA

14d

About The Position

The Team Lead is a supervisory position primarily responsible for leading a shift and its people and processes to deliver superior food and beverage service to restaurant guests, in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role has very limited decision-making authority and supervises hourly Team Members working during the shift. The Team Lead supports restaurant operations and guest experience, helps maintain inventory and product standards, oversees safety, cleanliness, sanitation, alcohol service, and cash handling, and completes basic opening and closing administrative functions. The role also accepts and audits deliveries, coaches Team Members, and performs other related duties as assigned. Work requires a flexible schedule of 20–40 hours per week, including mornings, mid-day shifts, evenings, weekends, and holidays. The position involves active mobility throughout the shift, frequent lifting and carrying, and work in conditions that may include wet floors, loud noises, a fast-paced environment, and outdoor conditions. Travel is negligible. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Must be at least 21 years old.
Reading, writing, basic math, and verbal communication skills in English are required.
Reliable transportation and a government-issued driver’s license are required.
High school degree or GED is required.
Proven ability to handle complex customer service situations.
Ability to pass the company background check.
1–2 years of supervisory experience, preferably in casual dining or bar service.
Ability to work 20–40 hours per week on a flexible schedule, including mornings, mid-day shifts, evenings, weekends, and holidays.
Ability to wipe down tables, table legs, and booth seats, and pick up floor debris.
Ability to transport plates, glasses, and baskets between the service bar and kitchen more than 30 times per shift.
Mobility throughout the entire shift and ability to stand and exert fast-paced mobility for periods of up to four hours.
Ability to transport glass racks and cases weighing up to 25 pounds, up to 15 times per shift.
Good balance and ability to reach, bend, stoop, and kneel, and frequently lift as much as 50 pounds.
Frequent immersion of hands in water every five minutes throughout a shift.
Ability to speak clearly and listen attentively to guests and other employees.
Key competencies include sound judgment, decision-making, problem-solving, organization and planning, communication, attention to detail, coaching, accountability, and a friendly and engaging manner.
Ability to operate the listed restaurant, kitchen, bar, cleaning, and office equipment.

Nice To Haves

ServeSafe Alcohol Certification is a plus.
Bilingual experience is a plus.

Responsibilities

Lead shift operations and supervise the restaurant environment while providing prompt, friendly service according to company guidelines.
Build a culture guided by the Vision/Mission statement and focused on people, profits, and guest experience.
Ensure immediate response to and correction of verbal guest complaints; use table touches and proactive service to resolve potential guest issues.
Teach and enforce alcohol awareness and ensure alcohol is served in accordance with applicable state and federal laws and company and brand policies and standards.
Assist in maintaining adequate inventory levels and accept and audit deliveries.
Ensure product preparation and presentation meet company standards.
Ensure effective safety and security programs are followed according to company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete basic assigned administrative functions for restaurant opening and closing procedures.
Ensure cash-handling procedures are completed according to company and brand policy.
Assist in supervising Team Member performance.
Maintain professionalism, ethics, integrity, and a role-model image.
Perform other related duties as required and assigned.