Team Lead

New Life Center•Fargo, ND

6d•Onsite

About The Position

The Team Lead is responsible for merchandise flow from donation receiving through processing and sales-floor merchandising. This role is a subject matter expert in pricing and point of sale and is cross-trained across the production and retail environment, including customer service, cash handling, receiving and processing donated goods, pricing, and stocking. The Team Lead oversees processing in an assigned specialization area, guides team members, and provides shift oversight when management is off-site. The role specializes in one of seven areas: Clothing; General Merchandise; Footwear; Bric-a-brac; Holiday; Presort; or Sales Floor. Across these areas, the Team Lead supports daily operations, keeps departments organized and stocked, and helps maintain productivity and a positive customer or donor experience. The Presort specialization focuses on the donation drop-off area and efficient, safe donation processing. New Life Center is a Christian ministry whose mission is to guide people experiencing homelessness or addiction toward holistic transformation through the love of Jesus. Team members are expected to be followers of Jesus Christ, affirm the organization's Statement of Faith, demonstrate its BEACON values, and conduct themselves consistently with its Christian mission, beliefs, and code of conduct. The position works in a thrift store and warehouse setting, including an environment where medium-duty equipment such as forklifts is used. It also operates in a recovery-adjacent environment requiring professional boundaries, respectful conduct, and adherence to organizational policies. New Life Center considers qualified individuals based on their ability to perform essential job functions, with or without reasonable accommodation, consistent with applicable law. The job description notes that it does not encompass every potential duty and emphasizes flexibility and a team-oriented approach.

Requirements

Personal, evident, growing relationship with Jesus Christ.
Compassionate heart for people in need and willingness to serve others.
Desire to see people transformed through the love of Christ.
Ability to pass a pre-employment drug test and background check.
Customer-service orientation and attention to detail.
Must be at least 18 years old to operate the necessary equipment.
Ability to organize and prioritize duties.
Professional personal presentation.
Demonstrated work ethic with consistent attendance and punctuality.
Ability to adapt positively to continuous change and maintain flexibility.
Positive and friendly disposition.
Ability to lift loads up to 50 pounds and stand for long periods.
Ability to work in a thrift store and warehouse setting with medium-duty equipment, following appropriate safety considerations.
Ability to maintain professional boundaries and respectful workplace conduct in a recovery-adjacent environment and follow organizational policies.
Alignment with New Life Center's Statement of Faith and values may be considered a bona fide occupational qualification; employees are expected to conduct themselves consistently with the organization's Christian mission, beliefs, and code of conduct.

Responsibilities

Oversee and assist with receiving, processing, and selling donated goods, from raw donations through preparation of sellable merchandise.
Sort, evaluate, and price donated goods, and oversee those processes in the assigned area.
Monitor sales-floor inventory and stock and merchandise goods as needed.
Provide customer service on the sales floor and in the donation-receiving area, support an enjoyable shopping experience and efficient checkouts, and promote round-ups.
Coordinate with other team leads and management to accomplish the organization's mission.
Manage processes including pricing and sales-rotation coordination.
Maintain quality control, efficiency, safety, and security in the assigned area.
Provide direction and guidance to associates in accordance with management.
Guide guests in the Job Training Program and help assess their progress in job skills.
Coordinate volunteers and help provide orientation and training.
Assist management with assigned duties and provide support, advisement, and decision-making to store management.
Provide shift oversight when management is off-site.
Help monitor and support store security and safety.
Oversee daily operations and support team members in the assigned specialization area, ensuring work is completed efficiently and departments remain organized and stocked.