Team Lead

Planet Fitness • Hammond, LA

24d

About The Position

The Team Lead assists in overseeing gym operations to ensure a positive member experience. The role supports staff training and development, member service, team member management, marketing efforts, and the Club Manager. It also involves front desk tasks, maintaining the club’s cleanliness and appearance, and helping ensure company policies and procedures are followed.

Requirements

• Honesty and a good work ethic.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Help oversee member service and ensure staff provide a great customer experience.
• Answer phone calls politely and assist with questions or concerns, including information calls.
• Assist with member check-ins, sign-ups, cancellations, and account updates.
• Meet potential members and provide gym tours.
• Help resolve member service issues and questions.
• Assist with team member management and provide backup support to the Club Manager as needed.
• Ensure adherence to company policies and procedures.
• Help create and maintain a positive image for the club.
• Help oversee gym cleanliness and appearance.
• Assist in managing marketing efforts and ensure team members know about and are trained on current promotions.
• Assist with ordering supplies, maintaining inventory, and tracking reports as needed.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free membership for self and one family member or friend
• Team Member Support Team
• Health, dental, and vision insurance
• Critical illness insurance
• Short-term disability insurance
• Accident insurance
• Voluntary life insurance
• Pet insurance
• HSA
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed