TEAM LEAD

Lalaland Support Center LLC•Santa Monica, CA

15d

About The Position

La La Land Kind Cafe is a coffee shop and community-focused business dedicated to spreading kindness, positivity, and inclusivity. The Team Lead oversees daily operations and maintains a smooth workflow during assigned shifts. The role includes supervising team members, supporting strong customer service, and ensuring compliance with company policies and safety standards. It requires physical stamina, including standing, bending, and walking for extended periods, and involves working in a dynamic, fast-paced environment. Flexible scheduling, including weekends and holidays, may be required.

Requirements

Previous experience in a supervisory role.
Strong leadership and communication skills.
Ability to work in a fast-paced environment and handle multiple tasks effectively.
Positive attitude and commitment to delivering excellent customer service.
Knowledge of sanitation regulations.
Flexibility to work various shifts, holidays, and weekends.
Food handler certification.

Responsibilities

Supervise and coordinate team members to ensure efficient shift operations.
Monitor employee performance and provide coaching or feedback to improve productivity.
Respond to customer inquiries and resolve complaints promptly and professionally.
Ensure compliance with company policies, procedures, and safety standards.
Assist with inventory management, including receiving and stocking supplies.
Maintain a clean and organized work environment.
Complete administrative tasks accurately.
Train new employees and provide ongoing support to existing team members.
Collaborate with management to achieve company goals and improve operations.
Assist with scheduling and workforce planning to ensure adequate coverage.
Support marketing and promotional activities as needed.
Participate in team meetings and contribute to process improvement initiatives.
Communicate team members’ concerns or suggestions to upper management.