Team Lead

EssilorLuxottica Group•Aurora, IL

15d

About The Position

The Team Lead creates value for customers and patients by delivering exceptional customer service and ensuring they are delighted with their experience. The role supports store success by managing key optical and lab processes and systems to achieve strong results. In retail, the Team Lead helps the team provide outstanding customer service, executes accurately with product knowledge, assists customers with selections and recommendations, supports sales associates, and serves as a responsible alternate store key holder. In the lab, when applicable, the Team Lead custom-fits glasses, places prescriptions precisely in lenses, helps associates build their knowledge and skills in foundational product and store processes, ensures finished eyewear meets optical standards and customer requirements, promotes safe work practices, and handles basic operation, cleaning, and maintenance of lab tools and systems. This posting is for an existing vacancy. Pay is determined by factors including geography, experience, qualifications, skills, and local minimum wage requirements. A competitive bonus and/or commission plan may also be offered. Benefits may include health care, retirement savings, paid time off or vacation, and employee discounts.

Requirements

High school diploma or GED.
Strong optical and retail experience.
Knowledge of current optical theory and merchandise.
Strong communication and listening skills.
Strong interpersonal skills.
Strong basic math skills.
Sales skills.
Problem-solving ability.
Familiarity with cash registers, computers, and calculators.
Leadership and training experience.
Edging and mounting experience.
Basic optics knowledge and optical measurement experience.

Nice To Haves

State licensure, if applicable, and/or ABO Certification in non-licensed states.
LensCrafters Final Eyewear Inspector Certification.
LensCrafters Quality, Fitting & Adjusting Program.
Experience with optical machinery and instruments.
Customer service experience.
AccuFit Digital Measurement System certification.
Knowledge of current store merchandise and lens options.

Responsibilities

Ensure the LensCrafters team provides unsurpassed customer service.
Execute work accurately and proactively, using product knowledge to find solutions.
Assist customers with product selections and recommendations, and assist sales associates.
Serve as a responsible alternate store key holder.
When working in the lab, custom-fit glasses and precisely place prescriptions in lenses.
Help associates strengthen their knowledge, skills, and certification in foundational product and store processes related to lens and lab technology.
Ensure finished eyewear meets optical standards and customer requirements.
Create a safe working environment and demonstrate safe work practices.
Perform basic operation, cleaning, and ongoing maintenance of lab tools and systems.