Team Lead

Potomac Family Dining Group•Germantown, MD

13d•Onsite

About The Position

The Team Lead is a supervisory position responsible for leading a restaurant shift and its people and processes to deliver superior food and beverage service in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role has very limited decision-making authority and may supervise any hourly Team Member working on the shift. The Team Lead supports restaurant operations, including guest service, food and beverage quality, safety, sanitation, inventory, cash handling, deliveries, and opening and closing procedures. The position requires a flexible schedule that may include mornings, mid-day shifts, evenings, weekends, and holidays, and work weeks of 20–40 hours. The role involves working in a fast-paced restaurant environment with wet floors, loud noises, and outdoor conditions. Physical duties include standing and moving throughout the shift, transporting plates and glassware, cleaning, and lifting items weighing up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Must be at least 21 years old.
High school degree or GED required.
Reading, writing, basic math, and verbal communication skills in English required.
Reliable transportation and a government-issued driver’s license required.
Proven ability to handle complex customer service situations.
Ability to pass a company background check.
1–2 years of supervisory experience, preferably in casual dining or bar service.
Ability to work 20–40 hours per week on a flexible schedule that includes mornings, mid-day shifts, evenings, weekends, and holidays.
Ability to wipe down table tops, table legs, and booth seats and pick up floor debris.
Ability to transport plates, glasses, and baskets between the service bar and kitchen more than 30 times per shift.
Mobility throughout the entire shift and ability to stand and exert fast-paced mobility for periods of up to four hours.
Ability to transport glass racks and cases weighing up to 25 pounds up to 15 times per shift.
Good sense of balance and ability to reach, bend, stoop, and kneel.
Ability to frequently lift up to 50 pounds.
Frequent immersion of hands in water every five minutes throughout a shift.
Ability to speak clearly and listen attentively to guests and other employees.

Nice To Haves

ServeSafe Alcohol Certification is a plus.
Bilingual experience is a plus.

Responsibilities

Assist in supervising the restaurant environment during scheduled shifts.
Ensure prompt, friendly service in accordance with company guidelines.
Build a culture guided by the Vision and Mission statements to support people, profits, and guest experience.
Respond promptly to verbal guest complaints and ensure they are corrected.
Promote a high-quality guest experience through table touches and proactive resolution of potential guest issues.
Teach and enforce alcohol awareness.
Assist in maintaining adequate inventory levels.
Ensure product preparation and presentation meet company standards.
Ensure safety and security programs comply with company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete assigned basic administrative functions for restaurant opening and closing procedures.
Ensure cash handling procedures follow company and brand policy.
Manage alcohol service in accordance with applicable state and federal laws and regulations, and company and brand policies and standards.
Accept and audit deliveries.
Assist in supervising Team Member performance.
Maintain professionalism, ethics, integrity, and a role-model image.
Perform other related duties as required and assigned.