Team Lead

Sky Zone•Little Rock, AR

20d•Onsite

About The Position

The Team Lead is a hands-on, early-leadership role for a dependable, driven individual ready to develop operational and leadership skills. The role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, taking on responsibility for daily operations and learning to run a shift. When senior leaders are not on-site, the Team Lead acts as Manager on Duty (MOD) to help keep the park operating safely and effectively. The position provides on-the-floor leadership, coaching, and support to team members across departments while helping deliver excellent guest experiences, promote memberships and programs, and maintain safety, cleanliness, and operational readiness. Responsibilities vary by operational area and may include front desk performance, event execution, café inventory, and facilities and equipment upkeep. The job is full-time and onsite. Compensation is $16.50 per hour, based on qualifications, experience, and performance. Full-time employees receive a benefits package that includes medical, dental, and vision coverage and a 401(k) plan with company matching, subject to age and tenure eligibility requirements.

Requirements

Must be at least 18 years old.
At least 2 years of progressive experience in operations or guest-facing roles; a fast-paced environment is ideal.
Prior supervisory or leadership experience.
Basic proficiency with technology, including point-of-sale (POS) systems, Microsoft Office Suite, and Teams, and comfort learning new platforms.
Availability to work evenings, weekends, and holidays.
Reliable, self-motivated, organized, and eager to grow into greater responsibility.
Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
A hands-on, team-first mindset and willingness to jump in where needed.
Personal ownership, preparedness, follow-through, and ability to lead by example.
Sound judgment and ability to remain respectful, calm, and coachable in high-pressure situations.
Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Background in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

Act as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
Provide on-the-floor leadership by coaching, supporting, and delegating to team members across departments.
Work in operational areas as needed, including Programs, Café, Front Desk, and Events, to support guest experiences and operational flow.
Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
Model service excellence and mentor team members in customer engagement.
Enforce safety policies and complete incident reports when necessary.
Ensure opening, closing, and shift procedures are carried out consistently and accurately.
Maintain park cleanliness and operational readiness throughout the shift.
Lead front desk performance and membership sales, coach team members on conversions, and support consistent guest satisfaction.
Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, upselling opportunities, and event execution.
Manage café inventory and ordering, and ensure health and safety standards meet inspection requirements and guidelines.
Oversee maintenance of equipment and attractions, and maintain park cleanliness and safe working condition.
Lead facilities projects to improve the guest experience and maintain the park’s appearance.
For the part-time flex lead option, provide weekend service and engagement support and rotate as needed to cover other Leads’ breaks and time off.