Team Lead

Applebee's (Potomac Family Dining Group)•Colonial Heights, VA

14d

About The Position

The Team Lead is a supervisory position primarily responsible for leading a shift and its people and processes to deliver superior food and beverage service to restaurant guests in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role supervises the restaurant environment during scheduled shifts with very limited decision-making authority, supports Team Member performance, and completes basic administrative duties associated with opening and closing.

Requirements

Must be at least 21 years old.
Reading, writing, basic math, and verbal communication skills in English are required.
Reliable transportation and a government-issued driver’s license are required.
High school degree or GED required.
Proven ability to handle complex customer service situations.
Ability to pass a company background check.
1–2 years of supervisory experience, preferably in a casual dining or bar service capacity.
Ability to work 20–40 hours per week and a flexible schedule that includes mornings, mid-day shifts, evenings, weekends, and holidays.
Ability to wipe tables, table legs, and booth seats and pick up floor debris.
Transport plates, glasses, and baskets between the service bar and kitchen more than 30 times per shift.
Remain mobile throughout the shift and stand and exert fast-paced mobility for periods of up to four hours.
Transport glass racks and cases weighing up to 25 pounds up to 15 times per shift; frequently lift as much as 50 pounds.
Have a good sense of balance and be able to reach, bend, stoop, and kneel.
Frequently immerse hands in water, approximately every five minutes throughout a shift.
Speak clearly and listen attentively to guests and other employees.

Nice To Haves

ServeSafe Alcohol Certification.
Bi-lingual experience.

Responsibilities

Ensure prompt, friendly service according to company guidelines.
Build a culture guided by the Vision / Mission statement and focused on People, Profits, and Guest Experience.
Ensure immediate response to and correction of verbal guest complaints; use table touching and proactive service to resolve potential guest issues.
Teach and enforce alcohol awareness and manage alcohol service in accordance with applicable state and federal laws and company and brand policies and standards.
Assist in maintaining adequate inventory levels and accept and audit deliveries.
Ensure product preparation and presentation meet company standards.
Ensure effective safety and security programs in accordance with company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete basic administrative functions associated with restaurant opening and closing procedures.
Ensure cash handling procedures are completed according to company and brand policy.
Assist in supervising Team Member performance.
Maintain professionalism, ethics, integrity, and a role-model image.
Perform other related duties as required and assigned.