Team Lead

Applebee's (Potomac Family Dining Group) • Charles Town, WV

14d • Onsite

About The Position

The Team Lead is a supervisory position primarily responsible for leading a shift and guiding people and processes to deliver superior food and beverage service to restaurant guests in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role supervises the restaurant environment with very limited decision-making authority, supports Team Member performance, and completes basic administrative functions related to opening and closing. The Team Lead maintains professional, ethical, and role-model conduct and performs other related duties as assigned.

Requirements

• Must be at least 21 years old.
• Reading, writing, basic math, and verbal communication skills in English are required.
• Reliable transportation and a government-issued driver’s license are required.
• High school degree or GED is required.
• Proven ability to handle complex customer service situations.
• Ability to pass a company background check.
• One to two years of supervisory experience, preferably in a casual dining or bar service capacity.
• Ability to work 20–40 hours per week on a flexible schedule that may include mornings, mid-day shifts, evenings, weekends, and holidays.
• Ability to wipe down table tops, table legs, and booth seats and pick up floor debris.
• Ability to transport plates, glasses, and baskets between the service bar and kitchen more than 30 times per shift.
• Mobility throughout the entire shift.
• Ability to transport glass racks and cases weighing up to 25 pounds, up to 15 times per shift.
• Ability to stand and exert fast-paced mobility for periods of up to four hours.
• Good sense of balance and ability to reach, bend, stoop, kneel, and frequently lift up to 50 pounds.
• Frequent immersion of hands in water, approximately every five minutes throughout a shift.
• Ability to speak clearly and listen attentively to guests and other employees.

Nice To Haves

• ServeSafe Alcohol Certification.
• Bilingual experience.

Responsibilities

• Assist in supervising the restaurant environment during scheduled shifts.
• Ensure prompt, friendly service according to company guidelines.
• Build a culture guided by the Vision/Mission statement to support people, profits, and guest experience.
• Ensure prompt response to and correction of verbal guest complaints.
• Promote a high-quality guest experience through table touches and proactive resolution of potential guest issues.
• Teach and enforce alcohol awareness.
• Assist in maintaining adequate inventory levels.
• Ensure product preparation and presentation meet company standards.
• Ensure effective safety and security programs in accordance with company policy and government standards, and report concerns to the Associate or General Manager.
• Promote restaurant organization, cleanliness, and sanitation.
• Complete basic assigned administrative functions associated with restaurant opening and closing procedures.
• Ensure cash handling procedures follow company and brand policy.
• Manage alcohol service in accordance with applicable state and federal laws and regulations and company and brand policies and standards.
• Accept and audit deliveries.
• Assist in supervising Team Member performance.
• Maintain a professional, ethical, and role-model image.
• Perform other related duties as required and assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED