Team Lead

Planet Fitness - Baseline Fitness • Lafayette, LA

8d

About The Position

The Team Lead assists in overseeing gym operations to ensure a positive member experience. The role supports staff development and member service, handles front-desk tasks, helps manage team members, and provides backup support to the Club Manager as needed. It also assists with club cleanliness, marketing, supplies, inventory, and reporting.

Requirements

• Honesty and a good work ethic.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.
• Ability to communicate and interact with customers, coworkers, and the public in a way that exceeds their wants and needs.
• Ability to listen actively, empathize, and work with others to solve problems.
• Ability to recognize and define problems, analyze relevant information, encourage alternative solutions, plan resolutions, and seek assistance when needed.
• Ability to demonstrate tact and appropriate behavior and language in interactions.
• Ability to maintain timely communication with team members and supervisors to improve productivity and prevent misunderstandings or disagreements.
• Ability to stand and walk at least 75% of the shift, talk in person or on the phone at least 75% of the shift, and lift up to 50 pounds less than 30% of the time.

Responsibilities

• Assist in training and developing staff.
• Oversee member service and help ensure staff provide a great customer experience.
• Answer phone calls politely and help with questions or concerns; handle information calls.
• Assist with member check-ins, sign-ups, cancellations, and updates to member account information.
• Meet potential members and provide gym tours.
• Help resolve member service issues and questions.
• Assist with team member management and provide backup support to the Club Manager as needed.
• Ensure adherence to company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist with overseeing gym cleanliness and appearance.
• Assist in managing marketing efforts and ensure team members know about and are trained on current promotions.
• Assist with ordering supplies, maintaining inventory, and tracking reports as needed.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free membership for the employee and one family member or friend
• Team Member Support Team
• Health, dental, and vision insurance
• Critical illness insurance
• Short-term disability insurance
• Accident insurance
• Voluntary life insurance
• Pet insurance
• Health savings account (HSA)
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed