Team Lead

Qdoba (Nacho Business)•Enid, OK

18d

About The Position

As a Team Lead at QDOBA, you help manage restaurant operations in partnership with or in the absence of the Restaurant Manager. You help maintain an excellent working environment through leadership, direction, training, and development. The role focuses on developing people and maintaining a guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements. QDOBA describes its culture as grounded in Hospitality, Positivity, and Performance, and values the diversity and contributions employees bring to the team. Reasonable accommodations will be made for qualified individuals with disabilities to support equal employment opportunities and performance of the job’s essential functions.

Responsibilities

Foster a positive restaurant culture by having fun and maintaining a positive attitude.
Train, develop, and coach team members, ensuring employee training systems are fully implemented and followed.
Identify and develop internal candidates for Team Leader positions.
Treat guests and employees with respect and dignity.
Comply with state and federal labor laws and regulations.
Manage daily activities to achieve excellent restaurant operational performance.
Hold the restaurant team accountable for consistently delivering excellent guest service and food quality in accordance with brand systems, procedures, and food safety requirements.
Review practices as needed to continuously improve the guest experience.
Interact with guests and the community, and respond to guest questions, concerns, and complaints in a timely and professional manner to achieve positive resolution and guest recovery.
Maintain the brand image by ensuring restaurant cleanliness, maintenance, and excellent service.
Partner with the Restaurant Manager to use management information tools to analyze restaurant operational and financial performance.
Identify trends and suggest action plans for improvement.
Monitor costs and adherence to budget and restaurant goals.
Act as an Ambassador of QDOBA.