Team Lead

Tecovas•Memphis, TN

19d

About The Position

Tecovas is seeking a part-time Team Lead to help create a profitable, customer-centric retail environment by developing the team and managing store operations. The role supports product flow and applies merchandising and customer service skills to create a compelling in-store experience. The Team Lead supports the Store Manager with talent and succession planning, fosters strong communication and teamwork, and helps maintain operational, visual, and customer-service standards. The position also delivers premium product services, supports omnichannel processes, maintains merchandise presentation and inventory standards, and promotes loss-prevention practices. Tecovas is a western goods brand whose boots are crafted by hand through more than 200 steps. The company has 42 retail stores and is growing. It seeks people who are passionate, humble, positive, and talented, and who lead with grit, speed, and a clear vision. Tecovas is an Equal Opportunity Employer.

Requirements

At least 2 years of retail management experience.
Available to work 15–20 hours per week.
Exceptional leadership, selling, and customer service skills.
Strong merchandising skills and a history of delivering financial results.
Proven record of hiring and developing talent.
Experience in coaching, counseling, and conflict resolution.
Independent, proactive, results-driven work ethic.
High character, honesty, and transparency.
High school diploma required.
At least 18 years of age.
Able to stand and walk for extended periods and reach overhead, bend, squat, and kneel while organizing and stocking inventory.
Able to deliver excellent customer service while implementing loss-prevention practices.
Able to regularly lift up to 30 pounds.
Reliable transportation.
Available to work weekends (Friday, Saturday, and Sunday), evenings, and holidays as needed.

Nice To Haves

College degree preferred.

Responsibilities

Support the Store Manager in recruiting, hiring, and retaining top talent.
Support the Store Manager in creating and maintaining a succession strategy.
Foster communication and teamwork to balance operational, visual, and customer priorities.
Administer performance appraisals, set goals, and conduct regular check-ins with direct reports.
Cultivate genuine customer connections and act as a brand ambassador who reflects company values.
Promote an energized pace, positive service environment, and team development.
Deliver detailed product services, including branding, debossing, boot stretching, brim shaping, and boot shines.
Understand the omnichannel business and implement processes and tools to better serve customers.
Facilitate sharing of product knowledge.
Maintain stock-to-sales processes, presentation standards, and product placement.
Maintain an effective store structure, floor plan, and appropriate fixture usage.
Ensure compliance with shipment, transfer, and restock standards.
Follow internal and external loss-prevention procedures and develop awareness of them.
Set clear objectives and expectations to support a consistent store experience and strong operational and visual standards.
Encourage and demonstrate adaptability, positively support change, and enable the team to execute a shared vision.
Organize and stock inventory and perform store maintenance tasks.