Team Lead

Tecovas•Memphis, TN

20d•$17 - $20

About The Position

Tecovas is seeking a part-time Team Lead to help create a profitable, customer-centric store environment through team development and management of store operations. The Team Lead supports product flow and uses merchant and customer service skills to create a compelling in-store experience. The role supports the Store Manager across leadership, customer experience, visual presentation, business operations, and team communication. Candidates must be available to work 15–20 hours per week, including weekends, evenings, and holidays as needed.

Requirements

At least 2 years of retail management experience.
Availability to work 15–20 hours per week.
Exceptional leadership, selling, and customer service skills.
Strong merchant skills and a history of delivering financial results.
Proven ability to hire and develop talent.
Experience in coaching, counseling, and conflict resolution.
Independent, proactive, results-driven work ethic.
High character, honesty, and transparency.
High school diploma required.
Must be at least 18 years old.
Ability to stand and walk for extended periods and reach overhead, bend, squat, and kneel while organizing and stocking inventory.
Ability to lift up to 30 pounds regularly and perform store maintenance tasks.
Reliable transportation.
Availability to work weekends (Friday, Saturday, and Sunday), evenings, and holidays as needed.

Nice To Haves

College degree preferred.

Responsibilities

Support the Store Manager in recruiting, hiring, retaining, and developing talent, and in maintaining a succession strategy.
Foster communication and teamwork to balance operational, visual, and customer priorities.
Administer performance appraisals, set goals, and hold consistent touch-bases with direct reports.
Create an environment of genuine customer connection and demonstrate extraordinary service as a brand ambassador.
Promote a positive service environment, energized pace, and team development.
Deliver product services such as branding, debossing, boot stretching, brim shaping, and boot shines with attention to detail.
Understand omnichannel retail operations and implement processes and tools to better serve customers.
Share product knowledge and uphold stock-to-sales processes and presentation standards; manage product placement.
Maintain store structure, floor plan, and appropriate fixture usage.
Ensure compliance with shipment, transfer, and restock standards.
Follow and promote awareness of internal and external loss prevention procedures.
Set clear objectives and expectations to support consistent customer experience and operational and visual standards.
Encourage adaptability, positively support change, and help the team execute a shared vision.
Provide excellent customer service while implementing loss prevention practices and perform store maintenance tasks.