Team Lead

Planet Fitness - Baseline Fitness•Hammond, LA

25d•Onsite

About The Position

The Team Lead assists with oversight of gym operations to support a positive member experience. The role helps train and develop staff, oversees member service, performs front-desk duties, supports team member management, and provides backup to the Club Manager as needed. The Team Lead also helps maintain the gym’s appearance, support marketing efforts, and manage supplies and inventory.

Requirements

Honesty and a good work ethic.
Strong customer service skills.
Strong communication, organizational, and leadership skills.
Basic computer proficiency.
Ability to stand and walk for at least 75% of the shift.
Ability to talk in person or on the phone for at least 75% of the shift.
Ability to lift up to 50 pounds for less than 30% of the time.
Demonstrated customer service, listening, problem-solving, diplomacy, and communication behaviors.

Responsibilities

Assist in training and developing staff.
Help oversee member service and ensure staff provide a strong customer experience.
Perform front-desk tasks, including answering calls, responding to information requests, and assisting with member check-ins, sign-ups, cancellations, and account updates.
Meet prospective members, provide gym tours, and help resolve member service issues and questions.
Assist with team member management and provide backup support to the Club Manager as needed.
Ensure adherence to company policies and procedures.
Help create and maintain a positive image for the club.
Assist in overseeing gym cleanliness and appearance.
Assist in managing marketing efforts and ensure team members know about and are trained on current promotions.
Assist with ordering supplies, maintaining inventory, and tracking reports as needed.