Team Lead

Applebee's (Potomac Family Dining Group)•Waynesboro, VA

14d

About The Position

The Team Lead is a supervisory position primarily responsible for leading a shift and team members, and overseeing processes that deliver superior food and beverage service to restaurant guests in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role assists with supervising the restaurant environment and team member performance during scheduled shifts, with very limited decision-making authority. The Team Lead completes basic administrative functions related to opening and closing, ensures proper cash handling, accepts and audits deliveries, and manages alcohol service in compliance with applicable laws and company and brand policies. The role also performs other related duties as required and assigned. The position requires a high degree of professionalism, ethics, and integrity, including maintaining a role-model image. Work takes place in a fast-paced restaurant environment with wet floors, loud noises, and outdoor conditions. Travel is negligible. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Must be at least 21 years old.
Reading, writing, basic math, and verbal communication skills in English are required.
Reliable transportation and a government-issued driver’s license are required.
High school degree or GED required.
Proven ability to handle complex customer service situations.
Ability to pass a company background check.
1–2 years of supervisory experience, preferably in a casual dining or bar service capacity.
Ability to work 20–40 hours per week and a flexible schedule including mornings, mid-day shifts, evenings, weekends, and holidays.
Ability to wipe down table tops and legs, pick up floor debris, and clean booth seats in the restaurant bar area.
Transport plates, glasses, and baskets between the service bar and kitchen more than 30 times per shift.
Remain mobile throughout the entire shift.
Transport glass racks and cases weighing up to 25 pounds up to 15 times per shift.
Stand and exert fast-paced mobility for periods of up to four hours.
Maintain balance and reach, bend, stoop, and kneel; frequently lift as much as 50 pounds.
Frequently immerse hands in water, approximately every five minutes throughout a shift.
Speak clearly and listen attentively to guests and other employees.

Nice To Haves

ServeSafe Alcohol Certification.
Bilingual experience.

Responsibilities

Assist in supervising the restaurant environment during scheduled shifts.
Ensure prompt, friendly service according to company guidelines.
Build a culture guided by the Vision/Mission statement to support people, profits, and guest experience.
Ensure immediate response to and correction of verbal guest complaints.
Support a high-quality guest experience through table touches and proactive resolution of potential guest issues.
Teach and enforce alcohol awareness.
Assist in maintaining adequate inventory levels.
Ensure product preparation and presentation meet company standards.
Ensure safety and security programs follow company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete basic assigned administrative functions associated with restaurant opening and closing procedures.
Ensure cash handling procedures are completed according to company and brand policy.
Manage alcohol service according to state and federal laws and regulations and company and brand policies and standards.
Accept and audit deliveries.
Assist in supervising Team Member performance.
Operate with professionalism, ethics, and integrity, maintaining a role-model image.
Perform other related duties as required and assigned.