Team Lead

Planet Fitness - PF Baseline Fitness•Lakewood, CO

37d•Onsite

About The Position

Responsible for assisting in the oversight of gym operations to ensure a positive member experience. This role involves supporting the Club Manager in various aspects of daily operations, including staff training, member services, front desk tasks, and maintaining the club's appearance and adherence to company policies.

Requirements

Honesty and good work ethic
Strong customer service skills
Strong communication, organizational and leadership skills
Basic computer proficiency
Ability to maintain timely communication with team members and supervisors.
Actively listens to customers, empathizes, and works to solve problems.
Recognizes and defines problems, analyzes information, encourages alternative solutions, and seeks additional assistance when needed.
Demonstrates tact and skill in all interactions using appropriate behavior and language.

Nice To Haves

Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.

Responsibilities

Assist in training and developing staff.
Assist in member service oversight, ensuring great customer experience from all staff.
Perform front desk related tasks including answering phone calls, taking info calls, and assisting with member check-ins, sign-ups, cancellations, and account updates.
Greet and meet potential members, provide gym tours, and facilitate member service issues and questions.
Assist with team member management and provide backup support to the Club Manager.
Ensure adherence to all company policies and procedures.
Help create and maintain a positive image for the club.
Assist in overseeing the cleanliness and appearance of the gym.
Assist in managing marketing efforts and ensuring team members are aware of and trained on current promotions.
Assist in ordering supplies, keeping inventory, and tracking reports.