Team Lead

Planet Fitness•Cedar Rapids, IA

71d•Onsite

About The Position

Responsible for assisting in the oversight of gym operations to ensure a positive member experience. This role involves supporting the Club Manager in daily operations, staff training, and ensuring excellent customer service. The Team Lead will be heavily involved in front desk tasks, member interactions, and maintaining the club's positive image and operational standards.

Requirements

Honesty and good work ethic
Strong customer service skills
Strong communication, organizational and leadership skills
Basic computer proficiency

Nice To Haves

Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.

Responsibilities

Assist in training and developing staff.
Assist in member service oversight, ensuring all staff provide great customer experience.
Perform front desk related tasks including answering phone calls, taking info calls, and assisting with member check-ins, sign-ups, cancellations, and updating member account information.
Greet and meet potential members and provide gym tours.
Assist to facilitate member service issues and questions.
Assist with team member management and provide backup support to Club Manager as needed.
Ensure adherence to all company policies and procedures.
Help create and maintain a positive image for the club.
Assist overseeing cleanliness and appearance of the gym.
Assist in managing marketing efforts.
Ensure team members are aware and trained on all current marketing promotions.
Assist in ordering supplies, keeping inventory, and tracking reports as needed.