Team Lead

Applebee's (Potomac Family Dining Group)•Upper Marlboro, MD

14d•Onsite

About The Position

The Team Lead is a supervisory position primarily responsible for leading a shift and its people and processes to deliver superior food and beverage service to restaurant guests in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role supervises restaurant operations and Team Member performance during scheduled shifts, with very limited decision-making authority, and completes basic administrative tasks associated with opening and closing. The Team Lead also handles cash procedures, alcohol service, delivery acceptance and auditing, and other related duties as assigned.

Requirements

Must be at least 21 years old.
High school degree or GED required.
English reading, writing, basic math, and verbal communication skills required.
Reliable transportation and a government-issued driver’s license required.
Ability to handle complex customer service situations.
Ability to pass the company background check.
Ability to work 20–40 hours per week on a flexible schedule that may include mornings, midday shifts, evenings, weekends, and holidays.
Ability to wipe down tables, table legs, and booth seats and pick up floor debris.
Transport plates, glasses, and baskets between the service bar and kitchen more than 30 times per shift.
Remain mobile throughout the shift and stand and move at a fast pace for periods of up to four hours.
Transport glass racks and cases weighing up to 25 pounds, up to 15 times per shift.
Maintain balance; reach, bend, stoop, and kneel; and frequently lift as much as 50 pounds.
Frequently immerse hands in water throughout the shift, approximately every five minutes.
Speak clearly and listen attentively to guests and employees.
Key competencies include sound judgment, decision-making, problem-solving, organization and planning, communication, attention to detail, coaching, accountability, and a friendly, engaging manner.

Nice To Haves

ServSafe Alcohol Certification is a plus.
Bilingual experience is a plus.
One to two years of supervisory experience, preferably in casual dining or bar service.

Responsibilities

Lead people and processes during a shift to deliver prompt, friendly food and beverage service according to company guidelines and brand standards.
Help supervise the restaurant environment during scheduled shifts and supervise Team Member performance.
Build a culture guided by the Vision/Mission statement and focused on people, profits, and guest experience.
Respond promptly to verbal guest complaints and ensure they are corrected; use table touches and proactive service to resolve potential guest issues.
Teach and enforce alcohol awareness and manage alcohol service in compliance with applicable laws, regulations, company policies, and brand standards.
Assist in maintaining adequate inventory levels and accept and audit deliveries.
Ensure product preparation and presentation meet company standards.
Ensure effective safety and security programs are followed and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete basic administrative tasks related to restaurant opening and closing procedures.
Ensure cash handling procedures comply with company and brand policy.
Maintain a professional, ethical, and honest role-model image.
Perform other related duties as required and assigned.