Team Lead

EssilorLuxottica Group•Madison, WI

About The Position

The Team Lead delivers exceptional customer service and helps ensure customers and patients are delighted. The role supports store success by managing key optical and lab processes and systems to high standards. In retail, the Team Lead helps the team provide outstanding service, offers product knowledge and solutions, assists customers with selections and recommendations, supports sales associates, and serves as a responsible alternate store key holder. When working in the lab, the role custom-fits glasses, precisely places prescriptions in lenses, helps associates develop knowledge and skills in lens and lab processes, checks that finished eyewear meets optical standards and customer requirements, promotes safe work practices, and performs basic operation, cleaning, and maintenance of lab tools and systems.

Requirements

High school diploma or GED.
Strong optical and retail experience.
Knowledge of current optical theory and merchandise.
Strong communication and listening skills.
Strong interpersonal skills.
Strong basic math skills.
Sales skills.
Problem-solving ability.
Familiarity with cash registers, computers, and calculators.
Leadership and training experience.
Edging and mounting experience.
Basic optics knowledge and optical measurement experience.

Nice To Haves

State licensure, if applicable, and/or ABO Certification in non-licensed states.
LensCrafters Final Eyewear Inspector Certification.
LensCrafters Quality, Fitting & Adjusting Program.
Experience with optical machinery and instruments.
Customer service experience.
AccuFit Digital Measurement System certification.
Knowledge of current store merchandise and lens options.

Responsibilities

Ensure the LensCrafters team provides unsurpassed customer service.
Execute work proactively and accurately, using product knowledge to find solutions.
Assist customers with selections and recommendations, and assist sales associates.
Serve as a responsible alternate store key holder.
When working in the lab, custom-fit glasses and precisely place prescriptions in lenses.
Help associates strengthen their knowledge, skills, and certification in foundational product and store processes related to lens and lab technology.
Ensure finished eyewear meets optical standards and customer requirements.
Create a safe working environment and demonstrate safe work practices.
Perform basic operation, cleaning, and ongoing maintenance of lab tools and systems.