Team Lead

Sky Zone•Dublin, CA

5d•Onsite

About The Position

The Team Lead is a hands-on, early-leadership role designed for high-potential individuals who are ready to take on operational responsibility and develop toward management. Team Leads rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, gaining leadership experience while helping ensure smooth park operations and a strong guest experience. When senior leaders are not on-site, the Team Lead serves as Manager on Duty (MOD). This role leads from the floor by coaching and supporting team members, stepping into operational areas as needed, promoting park offerings, enforcing safety standards, and maintaining operational readiness. The role includes rotational leadership assignments. Sales & Service Leads support front desk performance, membership sales, guest service, and team coaching. Parties & Events Leads oversee event execution, scheduling, staffing, and upselling. Food & Beverage & Facilities Leads manage café inventory and ordering, health and safety standards, equipment and attraction maintenance, cleanliness, and facilities projects. A Part-time Flex Lead option is available at some locations and primarily works weekends to cover breaks and time off for other Leads. The position is full-time and onsite. Compensation is listed as $22.00 plus bonus, based on qualifications, experience, and performance. Full-time employees are offered medical, dental, and vision coverage and a 401(k) plan with company matching; 401(k) eligibility is subject to age and tenure requirements.

Requirements

Must be at least 18 years old.
At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Prior supervisory or leadership experience.
Basic proficiency with technology, including POS systems, Microsoft Office Suite, and Teams, and willingness to learn new platforms.
Availability to work evenings, weekends, and holidays.
Reliable, self-motivated, organized, and eager to take on greater responsibility.
Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
Ability to understand how daily operations relate to shift flow, guest experience, safety, and team performance.
Hands-on, team-first approach and willingness to support others and step in where needed.
Personal ownership, including preparedness, follow-through, and leading by example.
Sound judgment and the ability to remain respectful, calm, and coachable under pressure.
Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

Serve as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
Provide on-the-floor leadership by coaching, supporting, and delegating to team members across departments.
Work in operational areas such as Programs, Café, Front Desk, and Events as needed to maintain guest experience and operational flow.
Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
Engage guests, identify sales opportunities, and promote memberships, programs, and park offerings.
Model service excellence and mentor team members in customer engagement.
Enforce safety policies and complete incident reports when necessary.
Ensure opening, closing, and shift procedures are completed consistently and accurately.
Maintain park cleanliness and operational readiness throughout the shift.
Lead front desk performance and membership sales, model Sky Zone’s WOW service standards, and coach team members to improve conversions and guest satisfaction.
Oversee birthday parties, group events, and corporate outings; manage scheduling, staffing, and upselling; and ensure a positive guest experience from booking through event completion.
Manage café inventory and ordering, maintain health and safety standards, oversee equipment and attraction maintenance and park cleanliness, and lead facilities projects.
For the Part-time Flex Lead option where available, work primarily on weekends and rotate as needed to cover other Leads’ breaks and time off.