O&O Park Team Lead

Sky Zone•Aurora, CO

6d•$17 - $17•Onsite

About The Position

The Team Lead is a hands-on, early-leadership role that rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities. The role provides operational responsibility and leadership development, including serving as Manager on Duty when the General Manager or Operations Manager is not present. The Team Lead leads from the floor, supports team members across departments, and helps maintain safe, smooth park operations and positive guest experiences. Responsibilities span operational leadership, guest experience and sales, safety and compliance, and rotational leadership assignments. Depending on the rotation, the Team Lead may lead front desk service and membership sales; oversee parties and events, including scheduling and staffing; or manage café inventory, health and safety standards, equipment and attraction maintenance, and facilities projects. A Part-time Flex Lead option is noted as unavailable at some park locations and is primarily available on weekends to cover breaks and time off for other Leads. The role requires availability for evenings, weekends, and holidays, and involves moving throughout a high-energy, often loud park environment and lifting and carrying at least 20 pounds as needed, with or without reasonable accommodation. The position is onsite and full-time. Compensation is $16.50–$17.16, based on qualifications and experience. Full-time employees are offered medical, dental, and vision coverage and a 401(k) plan with company matching, subject to age and tenure eligibility requirements.

Requirements

Must be at least 18 years old.
At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Prior supervisory or leadership experience.
Basic proficiency with technology, including point-of-sale systems, Microsoft Office Suite, and Teams, and willingness to learn new platforms.
Availability to work evenings, weekends, and holidays.
Reliable, self-motivated, organized, and eager to grow into greater responsibility.
Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
Ability to understand how daily operations relate to shift flow, guest experience, safety, and team performance.
Hands-on, team-first approach and willingness to support others and step in where needed.
Personal ownership, including arriving prepared, following through, and leading by example.
Sound judgment and the ability to remain respectful, calm, and coachable under pressure.
Ability to move throughout all park areas and interact with guests and team members in a high-energy, often loud environment.
Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Background in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

Serve as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
Provide on-the-floor leadership by coaching, supporting, and delegating to team members across departments.
Work in operational areas as needed, including Programs, Café, Front Desk, and Events, to maintain guest experiences and operational flow.
Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
Model service excellence and mentor team members in customer engagement.
Enforce safety policies and complete incident reports when necessary.
Ensure opening, closing, and shift procedures are completed consistently and accurately.
Maintain park cleanliness and operational readiness throughout the shift.
Lead front desk performance and membership sales, uphold Sky Zone’s “WOW” service standards, and coach team members to improve conversions and guest satisfaction.
Oversee birthday parties, group events, and corporate outings; manage scheduling, staffing, and upsell opportunities; and support a positive guest experience from booking through completion.
Manage café inventory and ordering, maintain health and safety standards in accordance with inspection requirements and guidelines, and oversee equipment, attraction, and park cleanliness and maintenance.
Lead facilities projects to improve the guest experience and maintain the park’s appearance.
For the Part-time Flex Lead option, work primarily on weekends as needed to support service and engagement and cover other Leads’ breaks and time off.