Team Lead
About The Position
As a Team Lead at QDOBA, you manage restaurant operations in partnership with or in the absence of the Restaurant Manager. You help maintain an excellent working environment through leadership, direction, training, and development. The role focuses on developing people and maintaining a guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements. Team Leads also act as Ambassadors of QDOBA. QDOBA values the diversity employees bring to the workplace and will make reasonable accommodations to allow qualified individuals with disabilities to enjoy equal employment opportunities and perform the essential functions of the job.
Responsibilities
- Foster a positive restaurant culture by having fun and maintaining a positive attitude.
- Train, develop, and coach team members, ensuring employee training systems are fully implemented and followed.
- Identify and develop internal candidates for Team Leader positions.
- Treat guests and employees with respect and dignity.
- Comply with state and federal labor laws and regulations.
- Manage daily activities to achieve excellent restaurant operational performance.
- Hold the restaurant team accountable for excellent guest service and food quality in accordance with brand systems, procedures, and food safety requirements.
- Review practices as needed to continuously improve the guest experience.
- Interact with guests and the community; respond to guest questions, concerns, and complaints in a timely, professional manner to ensure positive resolution and guest recovery.
- Maintain the brand image by ensuring restaurant cleanliness, maintenance, and excellent service.
- Partner with the Restaurant Manager to use management information tools to analyze restaurant operational and financial performance.
- Identify trends and suggest action plans for improvement.
- Monitor costs and adherence to the budget and restaurant goals.
- Act as an Ambassador of QDOBA.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
