Team Lead
About The Position
The Team Lead is a supervisory position primarily responsible for leading a shift, team members, and processes to deliver superior food and beverage service to restaurant guests in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role assists in supervising the restaurant environment during scheduled shifts, with very limited decision-making authority, and may supervise any hourly Team Member working during the shift. The Team Lead also completes basic administrative tasks associated with opening and closing, ensures cash handling and alcohol service comply with company, brand, and legal requirements, and assists with inventory, deliveries, safety, cleanliness, and team performance. The position requires flexible scheduling and involves frequent mobility and physical work in a fast-paced restaurant environment.
Requirements
- Must be 21 years of age or older.
- Reading, writing, basic math, and verbal communication skills in English are required.
- Reliable transportation and a government-issued driver’s license are required.
- High school diploma or GED is required.
- Proven ability to handle complex customer service situations.
- Ability to pass a company background check.
- 1–2 years of supervisory experience; casual dining or bar service experience is preferred.
- Ability to work 20–40 hours per week on a flexible schedule that includes mornings, mid-day shifts, evenings, weekends, and holidays.
- Ability to perform the physical demands of the job, including standing, frequent mobility, reaching, bending, stooping, kneeling, lifting, carrying, and frequent immersion of hands in water.
- Ability to speak clearly and listen attentively to guests and other employees.
Nice To Haves
- ServeSafe Alcohol Certification.
- Bilingual experience.
- Supervisory experience in a casual dining or bar service capacity.
Responsibilities
- Lead a shift and help oversee people and processes to deliver timely, accurate, and high-quality food and beverage service.
- Assist in supervising the restaurant environment during scheduled shifts.
- Ensure prompt, friendly service according to company guidelines.
- Build a culture guided by the Vision/Mission statement to support people, profits, and guest experience.
- Ensure immediate response to and correction of verbal guest complaints.
- Promote a high-quality guest experience through table touching and proactive resolution of potential guest issues.
- Teach and enforce alcohol awareness.
- Assist in maintaining adequate inventory levels.
- Ensure product preparation and presentation meet company standards.
- Ensure safety and security programs follow company policy and government standards, and report concerns to the Associate or General Manager.
- Promote restaurant organization, cleanliness, and sanitation.
- Complete basic assigned administrative functions associated with restaurant opening and closing procedures.
- Ensure cash handling procedures are completed according to company and brand policy.
- Manage alcohol service in accordance with applicable state and federal laws and regulations, and company and brand policies and standards.
- Accept and audit deliveries.
- Assist in supervising Team Member performance.
- Maintain a professional, ethical, and integral role-model image.
- Perform other related duties as required and assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
