Team Lead

Potomac Family Dining Group•Mechanicsville, VA

13d

About The Position

The Team Lead is a supervisory position primarily responsible for leading a shift, team members, and processes to deliver superior food and beverage service to restaurant guests in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role supervises the restaurant environment during scheduled shifts with very limited decision-making authority and may supervise any hourly Team Member working that shift. The Team Lead supports restaurant operations, guest service, food and beverage standards, safety, sanitation, cash handling, opening and closing procedures, and team member performance. The role also uses restaurant and kitchen equipment and systems to support service and operational tasks. Work takes place in a fast-paced restaurant environment with wet floors, loud noises, and possible outdoor conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Must be at least 21 years old.
High school diploma or GED required.
Reading, writing, basic math, and verbal communication skills in English required.
Reliable transportation and a government-issued driver’s license required.
Ability to handle complex customer service situations.
Ability to pass a company background check.
One to two years of supervisory experience; casual dining or bar service experience preferred.
Ability to work 20–40 hours per week and a flexible schedule that includes mornings, mid-day shifts, evenings, weekends, and holidays.
Sound judgment and decision-making skills.
Problem-solving ability.
Organization and planning skills.
Communication skills and attention to detail.
Coaching ability and accountability.
Friendly and engaging approach.
Ability to wipe down tables, table legs, and booth seats and pick up floor debris.
Ability to transport plates, glasses, and baskets between the service bar and kitchen more than 30 times per shift.
Mobility throughout the entire shift.
Ability to transport glass racks and cases weighing up to 25 pounds up to 15 times per shift.
Ability to stand and exert fast-paced mobility for periods of up to four hours.
Good sense of balance and ability to reach, bend, stoop, kneel, and frequently lift up to 50 pounds.
Frequent immersion of hands in water, approximately every five minutes throughout a shift.
Ability to speak clearly and listen attentively to guests and other employees.

Nice To Haves

ServeSafe Alcohol Certification is a plus.
Bilingual experience is a plus.

Responsibilities

Ensure prompt, friendly service in accordance with company guidelines.
Build a culture guided by the company Vision and Mission, with attention to people, profits, and guest experience.
Ensure verbal guest complaints receive an immediate response and correction.
Promote a high-quality guest experience through table touching and proactive resolution of potential guest issues.
Teach and enforce alcohol awareness.
Assist in maintaining adequate inventory levels.
Ensure product preparation and presentation meet company standards.
Ensure effective safety and security programs are followed according to company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete basic assigned administrative functions associated with restaurant opening and closing procedures.
Ensure cash-handling procedures are completed according to company and brand policy.
Manage alcohol service according to state and federal laws and regulations and company and brand policies and standards.
Accept and audit deliveries.
Assist in supervising Team Member performance.
Maintain professionalism, ethics, and integrity and serve as a role model.
Perform other related duties as required and assigned.