Team Lead

Applebee's (Potomac Family Dining Group)•District Heights, MD

14d•Onsite

About The Position

The Team Lead is a supervisory position primarily responsible for leading a shift and its people and processes to deliver superior food and beverage service to restaurant guests, in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role has very limited decision-making authority and supervises hourly Team Members working during the shift. The Team Lead helps oversee the restaurant environment, guest experience, service, inventory, product preparation and presentation, safety, security, cleanliness, and sanitation. The position also performs basic opening and closing administration, cash-handling tasks, delivery acceptance and auditing, and alcohol service in compliance with applicable laws and company policies. The role requires professionalism, ethics, and integrity, and includes performing other assigned related duties.

Requirements

At least 21 years old.
English reading, writing, basic math, and verbal communication skills.
Reliable transportation and a government-issued driver’s license.
High school degree or GED.
Proven ability to handle complex customer-service situations.
Ability to pass the company background check.
One to two years of supervisory experience, preferably in casual dining or bar service.
Ability to work 20–40 hours per week and a flexible schedule that may include mornings, midday shifts, evenings, weekends, and holidays.
Ability to wipe down tables, table legs, and booth seats and pick up floor debris.
Transport plates, glasses, and baskets between the service bar and kitchen more than 30 times per shift.
Remain mobile throughout the entire shift.
Transport glass racks and cases weighing up to 25 pounds, up to 15 times per shift.
Stand and exert fast-paced mobility for periods of up to four hours.
Maintain balance and reach, bend, stoop, and kneel; frequently lift as much as 50 pounds.
Frequently immerse hands in water, approximately every five minutes throughout a shift.
Speak clearly and listen attentively to guests and other employees.

Nice To Haves

ServeSafe Alcohol Certification.
Bilingual experience.

Responsibilities

Assist in supervising the restaurant environment during scheduled shifts.
Ensure prompt, friendly service according to company guidelines.
Build a culture guided by the Vision/Mission statement and focused on people, profits, and guest experience.
Ensure prompt response to and correction of verbal guest complaints.
Support a high-quality guest experience through table touches and proactive resolution of potential guest issues.
Teach and enforce alcohol awareness.
Assist in maintaining adequate inventory levels.
Ensure product preparation and presentation meet company standards.
Ensure safety and security programs follow company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete basic assigned administrative functions associated with opening and closing procedures.
Ensure cash-handling procedures are completed according to company and brand policy.
Manage alcohol service in accordance with state and federal laws and regulations, and company and brand policies and standards.
Accept and audit deliveries.
Assist in supervising Team Member performance.
Maintain a professional, ethical, and honest role-model image.
Perform other related duties as required and assigned.