Team Lead

EssilorLuxottica Group • Charlotte, NC

9d

About The Position

The Team Lead creates exceptional value for customers and patients by delivering exceptional customer service and ensuring they are delighted. The role assists in achieving store success by managing key optical and lab processes and systems to exceptional results.

In retail, the Team Lead helps the team provide unsurpassed customer service, executes tasks accurately and proactively, applies product knowledge, assists customers with selections and recommendations, supports sales associates, and serves as an alternate store key holder.

In the lab, if applicable, the Team Lead custom-fits glasses and places prescriptions precisely in lenses; helps associates build knowledge, skills, and certifications in foundational product and store processes related to lens and lab technology; ensures finished eyewear meets optical standards and customer requirements; promotes safe work practices; and operates, cleans, and maintains lab tools and systems.

Requirements

• High school diploma or GED.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Strong communication and listening skills.
• Strong interpersonal skills.
• Strong basic math skills.
• Sales skills.
• Problem-solving ability.
• Familiarity with cash registers, computers, and calculators.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

Nice To Haves

• State licensure, if applicable, and/or ABO Certification in non-licensed states.
• LensCrafters Final Eyewear Inspector Certification.
• LensCrafters Quality, Fitting & Adjusting Program.
• Experience with optical machinery and instruments.
• Customer service experience.
• AccuFit Digital Measurement System certification.
• Knowledge of current store merchandise and lens options.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service.
• Execute work accurately and proactively, using product knowledge and a solution-driven approach.
• Assist customers with selections and recommendations, and support sales associates.
• Serve as a responsible alternate store key holder.
• Custom-fit glasses and precisely place prescriptions in lenses, if working in the lab.
• Help associates strengthen their knowledge, skills, and certifications in foundational product and store processes related to lens and lab technology.
• Ensure finished eyewear meets optical standards and customer requirements.
• Create a safe working environment and demonstrate safe work practices.
• Operate, clean, and maintain lab tools and systems.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED