Team Lead

Potomac Family Dining Group • Lanse, MI

13d • Onsite

About The Position

The Team Lead is a supervisory position responsible for leading a shift and its people and processes to deliver superior food and beverage service to restaurant guests in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role has very limited decision-making authority and may supervise any hourly Team Member working during the shift.

The Team Lead helps oversee restaurant operations, guest experience, team performance, inventory, food and beverage quality, safety, cleanliness, cash handling, and opening and closing procedures. The position also performs assigned administrative functions, accepts and audits deliveries, and carries out other related duties as required.

Requirements

• Must be at least 21 years old.
• High school degree or GED required.
• Reading, writing, basic math, and verbal communication skills in English required.
• Reliable transportation and a government-issued driver’s license required.
• Proven ability to handle complex customer service situations.
• Ability to pass a company background check.
• 1–2 years of supervisory experience, preferably in casual dining or bar service.
• Ability to work 20–40 hours per week and a flexible schedule that includes mornings, mid-day shifts, evenings, weekends, and holidays.
• Ability to wipe down tables, table legs, and booth seats and pick up floor debris.
• Ability to transport plates, glasses, and baskets between the service bar and kitchen more than 30 times per shift.
• Mobility throughout the entire shift.
• Ability to transport glass racks and cases weighing up to 25 pounds, up to 15 times per shift.
• Ability to stand and exert fast-paced mobility for periods of up to four hours.
• Good sense of balance and ability to reach, bend, stoop, and kneel, and frequently lift up to 50 pounds.
• Frequent immersion of hands in water every five minutes throughout a shift.
• Ability to speak clearly and listen attentively to guests and other employees.

Nice To Haves

• ServeSafe Alcohol Certification is a plus.
• Bilingual experience is a plus.

Responsibilities

• Help supervise the restaurant environment during scheduled shifts.
• Ensure prompt, friendly service according to company guidelines.
• Build a culture guided by the Vision/Mission statement and focused on people, profits, and guest experience.
• Respond promptly to verbal guest complaints and ensure they are corrected.
• Promote a high-quality guest experience through table touches and proactive resolution of potential guest issues.
• Teach and enforce alcohol awareness.
• Help maintain adequate inventory levels.
• Ensure product preparation and presentation meet company standards.
• Ensure safety and security programs follow company policy and government standards, and report concerns to the Associate or General Manager.
• Promote restaurant organization, cleanliness, and sanitation.
• Complete assigned administrative functions associated with restaurant opening and closing procedures.
• Ensure cash-handling procedures follow company and brand policies.
• Manage alcohol service in accordance with applicable state and federal laws and regulations and company and brand policies and standards.
• Accept and audit deliveries.
• Help supervise Team Member performance.
• Maintain professionalism, ethics, integrity, and a role-model image.
• Perform other related duties as required and assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED