Team Lead

Tire Discounters•Mason, OH

19d•Onsite

About The Position

The Car Wash Team Lead supports site operations and the guest experience while taking on leadership responsibilities. Team Leads help manage and direct others, make in-the-moment decisions, serve as a first point of escalation, and help the team succeed. They monitor daily routines, wash quality, and safe operations, and maintain focus on Carriage House’s mission, vision, purpose, and H.O.U.S.E. values: Helpful, Observant, Urgency, Safety, and Excellence. The role includes onboarding and training team members, planning daily work, coordinating schedules and breaks, communicating changes, supporting monthly goals, filling staffing gaps, and helping plan and lead team meetings. Team Leads oversee checklists and site routines, monitor and maintain wash equipment, maintain facility cleanliness and organization, and address or escalate equipment and wash-quality issues. Team Leads also support customer-facing operations by engaging with guests, explaining and processing wash services, helping customers through the wash process, inspecting vehicles, assisting with pre-wash tasks, handling damage claims according to process, and promoting safety. The position requires working outdoors in varying weather, standing for extended periods, lifting and carrying items weighing at least 50 pounds, and performing other physical tasks such as pushing, pulling, bending, climbing, twisting, and reaching.

Requirements

High school diploma or equivalent.
Valid and current driver’s license, which must be maintained.
At least one year of customer service experience in a related occupation with training, or an equivalent combination of experience and education.
Ability to display a courteous and professional attitude.
Excellent customer service skills.
Ability to work flexible hours, such as weekends.
Ability to stand for long periods.
Ability to lift items of moderate weight and perform job functions involving lifting or carrying individual items weighing at least 50 pounds.
Ability to work outdoors and remain efficient in all weather conditions.
Ability to work swiftly to deliver washed vehicles to customers.
Ability to interact ethically with fellow employees and customers.
Excellent written and oral communication and interpersonal skills.
Ability to handle the physical demands of the job, including pushing, pulling, twisting, bending, climbing, reaching, and standing or working in a crouched position for prolonged periods.
Ability to climb ladders or stairs and work around loud noises and changing weather.
Ability to follow directions and correctly implement tasks.
Applicants must be at least 18 years old and authorized to work in the USA.

Responsibilities

Onboard new team members, support their first 90-day training sequence, and provide ongoing training.
Plan daily work, routines, and rainy-day projects.
Create daily team member rotation schedules by role and personal breaks.
Communicate changes directly with team members and through whiteboards.
Work with team members to meet or exceed monthly goals.
Fill staffing gaps as they occur.
Manage the order of phone-call escalations.
Help plan and lead monthly team meetings.
Ensure opening and closing checklists are followed and daily site checklists are completed and documented.
Review the wash bay and equipment room hourly, resolving equipment issues or escalating them as necessary.
Monitor wash quality and promptly address shortcomings in drying, blowers, tire shine, cleaning effectiveness, brush contact, and water quality, including RO TDS monitoring.
Perform periodic maintenance on washing equipment to keep it in proper working order.
Clean and organize the facility and keep items in their appropriate places.
Move or direct cars into the wash area in a pleasant, focused, and competent manner.
Visually inspect vehicles to confirm their condition before they enter the wash area.
Ensure company policies and procedures are followed in daily tasks.
Keep vacuums unclogged, trash cans emptied, and hoses properly hung.
Maximize team member visibility and customer engagement at kiosks and vacuums.
Communicate with the team using radios.
Uphold safety standards, including use of the emergency stop for tunnel cleaning, safe car loading, and required eye and ear protection in equipment and blower rooms.
Handle damage claims according to the established process.
Participate in the wash process and operate car wash equipment.
Greet customers courteously, explain available wash services, and take and process payments.
Scrub heavily soiled and hard-to-reach areas of vehicles and pre-wash vehicle exteriors.
Assist customers with any aspect of the car wash process.
Act with urgency to ensure the right actions are taken at the right time with customers, the home office, and fellow team members.
Maintain Carriage House’s organizational values, mission, vision, and purpose.