Team Lead
Planet Fitness - Baseline Fitness•Blaine, MN
•$15 - $15•Onsite
About The Position
The Team Lead assists with overseeing gym operations to ensure a positive member experience. The role supports staff training and development, member service, front desk operations, team member management, marketing efforts, inventory, and gym cleanliness. The Team Lead also provides backup support to the Club Manager as needed and helps ensure adherence to company policies and procedures.
Requirements
- Honesty and a strong work ethic.
- Strong customer service skills.
- Strong communication, organizational, and leadership skills.
- Basic computer proficiency.
- Ability to stand and walk at least 75% of the shift.
- Ability to talk in person or on the phone at least 75% of the shift.
- Ability to lift up to 50 lbs. less than 30% of the time.
- Demonstrates customer service that exceeds customer needs and expectations.
- Actively listens, empathizes with customers, and works collaboratively to solve problems.
- Recognizes and defines problems, analyzes relevant information, considers alternative solutions, and seeks assistance when needed.
- Uses tact and appropriate behavior and language in interactions.
- Maintains timely communication with team members and supervisors to support productivity and prevent misunderstandings or disagreements.
Responsibilities
- Assist in training and developing staff.
- Assist in overseeing member service and ensure staff provide a great customer experience.
- Answer phone calls politely and helpfully to address questions or concerns, and take information calls.
- Assist with member check-ins, sign-ups, cancellations, and updates to member account information.
- Meet prospective members and provide gym tours.
- Help resolve member service issues and answer questions.
- Assist with team member management and provide backup support to the Club Manager as needed.
- Ensure adherence to company policies and procedures.
- Help create and maintain a positive image for the club.
- Assist in overseeing the cleanliness and appearance of the gym.
- Assist in managing marketing efforts and ensure team members know about and are trained on current marketing promotions.
- Assist with ordering supplies, maintaining inventory, and tracking reports as needed.
Benefits
- Dollars for Scholars Program
- Employee Appreciation Program
- Free membership for self and one family member or friend
- Team Member Support Team
- Health, dental, and vision insurance
- Critical illness insurance
- Short-term disability insurance
- Accident insurance
- Voluntary life insurance
- Pet insurance
- HSA
- Advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
