Team Lead

Applebee's (Potomac Family Dining Group)•Chambersburg, PA

14d

About The Position

The Team Lead is a supervisory position primarily responsible for leading a shift and its people and processes to deliver superior food and beverage service to restaurant guests, in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role assists in supervising the restaurant environment and Team Member performance, with very limited decision-making authority. The Team Lead also performs basic opening and closing administration, cash handling, delivery auditing, and other related duties as assigned.

Requirements

Must be at least 21 years old.
Reading, writing, basic math, and verbal communication skills in English are required.
Reliable transportation and a government-issued driver’s license are required.
High school degree or GED required.
Proven ability to handle complex customer service situations.
Ability to pass the company background check.
One to two years of supervisory experience, preferably in a casual dining or bar service capacity.
Ability to work 20–40 hours per week and a flexible schedule that includes mornings, mid-day shifts, evenings, weekends, and holidays.
Ability to perform the stated physical demands, including prolonged mobility and standing, lifting and carrying, reaching, bending, stooping, kneeling, and frequent immersion of hands in water.

Nice To Haves

ServeSafe Alcohol Certification.
Bilingual experience.

Responsibilities

Assist in supervising the restaurant environment during scheduled shifts.
Ensure prompt, friendly service according to company guidelines and build a culture guided by the Vision/Mission statement and focused on people, profits, and guest experience.
Ensure immediate responses to and corrections of verbal guest complaints, and promote a high-quality guest experience through table touches and proactive resolution of potential issues.
Teach and enforce alcohol awareness, and manage alcohol service in accordance with applicable state and federal laws and company and brand policies and standards.
Assist in maintaining adequate inventory levels and accept and audit deliveries.
Ensure product preparation and presentation meet company standards.
Ensure effective safety and security programs, report concerns to the Associate or General Manager, and promote restaurant organization, cleanliness, and sanitation.
Complete basic assigned administrative functions for restaurant opening and closing procedures.
Ensure cash handling procedures are completed according to company and brand policy.
Assist in supervising Team Member performance.
Maintain professionalism, ethics, integrity, and a role-model image.
Perform other related duties as required and assigned.